cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

yes

Highlighted

I lost my device.How I secure that device from other?

Level 2
Yes
1 Reply

Re: I lost my device.How I secure that device from other?

Dropboxer

Hey there @KajalI'm sorry to hear that your device has been lost.

Here's my best advice at this point: 

If you're interested in tracking your device, Dropbox logs your device’s last known IP address. The IP address can be used to discover the login location and the internet provider used. This information is accessible from the Dropbox website:

https://www.dropbox.com/account/security

Roll your mouse over the "i" icon and you can see the last IP address that was recorded. This information will appear whenever a linked device logs in to the internet with Dropbox running.

You can also unlink a stolen device from your account by clicking the “X” by it. This will turn off syncing to and from that device and prevent unauthorized changes to your Dropbox account.

If you're a Dropbox PlusProfessional, or Business user, you can also delete the Dropbox folder from a linked device the next time it comes online using remote wipe.

Finally, you should change your password from the account settings:

https://www.dropbox.com/account/security

We always recommend strong passwords that are not used for any other website or service.

Changing your password does not log you out of any active Dropbox sessions, so your device should still be attempting to contact the Dropbox servers, which keeps it trackable.

I hope this helps and that you recover your device!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

I lost my device.How I secure that device from other?
143 Views
1 Reply
1 Like
Solved! : See solution
Who's talking
Top contributors to this post