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I need help with cancelling and deleting my account. Any ideas?

Level 2

I decided to try the free Dropbox Business Trial. Until now I don't know which tariff/which subscription I'm using as I couldn't resign from the free trial before the end of the first month. How can I cancel a subscription (if I have any) and delete my account and - in worse scenario - pay for one month of services which I even haven't been using. I can't use option manage plan or cancel plan because Dropbox demands me to update payment data and purchase a license.

2 Replies

Re: Deleting Account

Level 5

If you're a Dropbox Business team admin, follow these steps to cancel your Dropbox Business plan before your trial ends:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Select the Billing tab.
  4. Click Manage subscriptions.
  5. Click Cancel your plan.

If you have trouble canceling your account, also Dropbox support can help. To contact Dropbox support:

  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Select the Help tab.
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Re: Deleting Account

Level 2

If it's only a few days past when you were supposed to cancel your free trial, scroll to the bottom of the page. Under "Support", click to contact "Contact Us" and explain your situation. As long as you aren't drastically past the deadline, they'll refund you for this upcoming month. 

If you think you might want to continue using Dropbox, but don't have the money, another option is to refer friends. Each referred friend earns you more space. 

 

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I need help with cancelling and deleting my account. Any ideas?
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