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Level 2

I need to cancel my Dropbox subscription

I've gone to my plan page and not see anywhere that allows me to cancel my subscription.

6 Replies
Super User II

Re: I need to cancel my Dropbox subscription

If you originally subscribed on the Dropbxo website, the link to cancel will be at the bottom of the Plan page.

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If you started your subscription from within the Dropbox app on a mobile device, you need to manage your subscription through the app store/subscription settings on that device.

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Level 2

Re: I need to cancel my Dropbox subscription

I don't find any link. What is the next step I can take?

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Super User II

Re: I need to cancel my Dropbox subscription

How did you initially subscribe to Dropbox? Was it through the Dropbox website? What plan are you on; Plus, Professional, etc.? You can see this information on your Plan page.

If you can, provide a screenshot of the page you see, being sure to exclude any private information.

Also, if you only have the Basic plan, then you don't have a subscription to cancel, and no Cancel link would be available. Only paid plans have a subscription.

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Level 2

Re: I need to cancel my Dropbox subscription

I want to cancel my Dropbox Account

 

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Level 2

Re: I need to cancel my Dropbox subscription

Please cancel my subscription to Dropbox.


@Paula12 wrote:

I want to cancel my Dropbox Account

 


 

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Dropboxer
Dropboxer

Re: I need to cancel my Dropbox subscription

Hi @Paula12, if you’re on a Plus or Professional account, you can downgrade your plan here
 
If you’re the team admin on Business, you can use this link.
 
Please note that you’ll need to follow the instructions on the next 3 pages to fully downgrade from the paid plan.
 
Hope this helps!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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