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Level 2

I want to cancel my Dropbox Account

I want to cancel my Drop Box Account ?

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Dropboxer

Re: Account cancellation

Hey @KL11, welcome to our community! 

I’ve moved your post here, and created a brand new thread for you winking face  
 
I’ll be happy to help you out with any information and steps needed to cancel your account! Can you tell me what type of account you have, and if you would like to simply downgrade to a free account, or delete your Dropbox altogether? Let me know! 

In the meantime, here’s some information you may find helpful: 

If you would like to cancel (downgrade) your Plus or Professional account:
  1. Sign in to the dropbox.com
  2. Click your avatar.
  3. Click Settings.
  4. Click Plan.
  5. At the bottom of the page, choose Cancel plan (more info here)  

To cancel your Business account OR Trial: 
  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Select the Billing tab.
  4. Click Manage subscriptions.
  5. Click Cancel your plan (more info here)
     
If you would like to delete your Dropbox account completely, take a look here https://www.dropbox.com/help/security/delete-account, or go directly to our account deletion tool here https://www.dropbox.com/account/delete. NOTE: Deleting a Dropbox Basic, Plus, or Professional account can not be undone.

Cheers



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


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4 Replies
Dropboxer

Re: Account cancellation

Hey @KL11, welcome to our community! 

I’ve moved your post here, and created a brand new thread for you winking face  
 
I’ll be happy to help you out with any information and steps needed to cancel your account! Can you tell me what type of account you have, and if you would like to simply downgrade to a free account, or delete your Dropbox altogether? Let me know! 

In the meantime, here’s some information you may find helpful: 

If you would like to cancel (downgrade) your Plus or Professional account:
  1. Sign in to the dropbox.com
  2. Click your avatar.
  3. Click Settings.
  4. Click Plan.
  5. At the bottom of the page, choose Cancel plan (more info here)  

To cancel your Business account OR Trial: 
  1. Sign in to dropbox.com with your admin account.
  2. Click Admin Console.
  3. Select the Billing tab.
  4. Click Manage subscriptions.
  5. Click Cancel your plan (more info here)
     
If you would like to delete your Dropbox account completely, take a look here https://www.dropbox.com/help/security/delete-account, or go directly to our account deletion tool here https://www.dropbox.com/account/delete. NOTE: Deleting a Dropbox Basic, Plus, or Professional account can not be undone.

Cheers



Sanchez
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Level 2

Re: Account cancellation

so according to this downgrading is canceling ???

 

You can imagine how I am more than a little confused, afterall, i tried that downgrade thing and can still it says i am logged in.... if i deleted it, i wouldnt be logged in would i? seems a little like incorrect if you ask me.....

 

Every min i try to deal with dropbox it becomes more and more evident... dropbox does not care

 

i want to KNOW that its deleted and i wont be getting charged anything anymore because last month they told me my random charge after not even logging into dropbox for an entire year... was an anual subscription... now i find out thats a monthly thing and i clearly didnt delete it all properly because getting charged again after another month passes by...

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Super User II

Re: Account cancellation

Yes. Downgrading and cancelling the subscription are the same thing.

 

I've also changed your user name as there is no need for inapprorpiate langauge on what is a public forum. Same with the other threads - there is no need to spam multiple threads (some three years old). One is more than enough. 


 


PenguinPenguin - Penguin - Penguin - Penguin


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Level 2

Re: I want to cancel my Dropbox Account

Thanks i now see where to go when I get ready to downgrade to a free account

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