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I want to downgrade from Dropbox Plus but it won't let me

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Level 2

I want to downgrade from Dropbox Plus but it won't let me

I am trying to downgrade from Dropbox Plus to Dropbox Basic. I keep getting screens trying to talk me out of downgrading with buttons at the bottom saying 'I still want to downgrade'. Now nothing happens when I click that button and I seem to be powerless to prevent an automatic extension of my Dropbox Plus subscription. Why won't it permit me to downgrade?
3 Replies
Dropboxer

Re: I want to downgrade from Dropbox Plus but it won't let me

Hey there @LeeEvans, welcome to our forum! 
 
Hmm… this is indeed unusual. Of course, we don’t want to prevent you from choosing the service plan that fits your needs. 
 
I would be much obliged if you could send me a screenshot of your entire screen, so I can have a look. 
 
In the meantime, can you try using a different browser, and let me know how it works out? 
 
If you are still unable to downgrade, our support staff can assist. You can write in at http://bit.ly/2iahyK0 , and an agent will be happy to help out. 
 
I look forward to your reply!
Thanks 


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Level 2

Re: I want to downgrade from Dropbox Plus but it won't let me

Same with me. The "I still want to downgrade" button does nothing. Here's the error I get in the console:

 

Refused to send form data to 'https://www.dropbox.com/downgrade/process' because it violates the following Content Security Policy directive: "form-action 'self' https://dl-web.dropbox.com/ https://photos.dropbox.com/ https://accounts.google.com/ https://api.login.yahoo.com/ https://login.yahoo.com/ ".
Community Manager

Re: I want to downgrade from Dropbox Plus but it won't let me

Hi @yakiguriumai - can you try it from a different browser? If you're still getting the error, please follow the instructions above sent by @Sanchez

 

Thanks!



Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly! slightly smiling face




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