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Level 3

I want to reset me password. But i couldn’t get email about this.

I want to reset me password. But i couldn’t get email about this. I didn’t block dropbox and my spam folder is empty. I can’t get email for resetting my password. Why?
9 Replies
Dropboxer
Dropboxer

Re: I want to reset me password. But i couldn’t get email about this.

Hi there, could you try adding no-reply@dropbox.com to your email whitelist, and then request a password reset again from here. Make sure to check your spam folder as well.
 
Keep me posted with any updates!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Level 3

Re: I want to reset me password. But i couldn’t get email about this.

yes i did all things.  i added no-reply@dropbox.com to my email whitelist. i tried everything but i couldn't get email for reset my password.

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Dropboxer
Dropboxer

Re: I want to reset me password. But i couldn’t get email about this.

Would it be okay if we emailed you directly at the email associated with your forum profile in order to troubleshoot this further?



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Level 3

Re: I want to reset me password. But i couldn’t get email about this.

it will be okay.

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Level 3

Re: I want to reset me password. But i couldn’t get email about this.

my dropbox account is associated with [email removed] please send me email about reset password.

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Dropboxer
Dropboxer

Re: I want to reset me password. But i couldn’t get email about this.

I removed your email for your own privacy. 
 
I can’t email a different address to the one on the profile, so I’ll message you at the profile address.
 
Please reply to it as soon as possible.



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Level 3

Re: Can I restore my old Business account?

I have a dropbox account associated with [email1 removed] But i forgot my password. I want to reset my password. But I see an error message when i want to reset my password. I see “Password reset failed”  I tried everything but couldn't get an email for reset password.  [email1 removed] and [email2 removed]' both is my emails. but my dropbox is associated with [email1 removed]

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Level 3

Re: I want to reset me password. But i couldn’t get email about this.

i checked my spam folder, and i added no-reply@dropbox.com to my contacts. But again i didn't get email. Thanks

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Level 3

Re: I want to reset me password. But i couldn’t get email about this.

i use "mail.ru"    My email is [email removed]

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