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I want to reset me password. But i couldn’t get email about this.

Level 3
I want to reset me password. But i couldn’t get email about this. I didn’t block dropbox and my spam folder is empty. I can’t get email for resetting my password. Why?
9 Replies

Re: I want to reset me password. But i couldn’t get email about this.

Dropboxer
Dropboxer
Hi there, could you try adding no-reply@dropbox.com to your email whitelist, and then request a password reset again from here. Make sure to check your spam folder as well.
 
Keep me posted with any updates!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I want to reset me password. But i couldn’t get email about this.

Level 3

yes i did all things.  i added no-reply@dropbox.com to my email whitelist. i tried everything but i couldn't get email for reset my password.

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Re: I want to reset me password. But i couldn’t get email about this.

Dropboxer
Dropboxer
Would it be okay if we emailed you directly at the email associated with your forum profile in order to troubleshoot this further?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I want to reset me password. But i couldn’t get email about this.

Level 3

it will be okay.

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Re: I want to reset me password. But i couldn’t get email about this.

Level 3

my dropbox account is associated with [email removed] please send me email about reset password.

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Re: I want to reset me password. But i couldn’t get email about this.

Dropboxer
Dropboxer
I removed your email for your own privacy. 
 
I can’t email a different address to the one on the profile, so I’ll message you at the profile address.
 
Please reply to it as soon as possible.

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Can I restore my old Business account?

Level 3

I have a dropbox account associated with [email1 removed] But i forgot my password. I want to reset my password. But I see an error message when i want to reset my password. I see “Password reset failed”  I tried everything but couldn't get an email for reset password.  [email1 removed] and [email2 removed]' both is my emails. but my dropbox is associated with [email1 removed]

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Re: I want to reset me password. But i couldn’t get email about this.

Level 3

i checked my spam folder, and i added no-reply@dropbox.com to my contacts. But again i didn't get email. Thanks

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Re: I want to reset me password. But i couldn’t get email about this.

Level 3

i use "mail.ru"    My email is [email removed]

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I want to reset me password. But i couldn’t get email about this.
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