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Known issues - updated July 19th see more

Keep getting Dropbox error "This session has expired"

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Level 2

Keep getting Dropbox error "This session has expired"

Keep getting Dropbox error "This session has expired" every 10 min

7 Replies
Super User II

Re: Keep getting Dropbox error "This session has expired"

From where? website? mobile? etc.

 


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Level 2

Re: Keep getting Dropbox error "This session has expired"

website and app on my Mac

Super User II

Re: Keep getting Dropbox error "This session has expired"

The app on the Mac? Never seen that message before, can you screen grab them for us and post them here?

 


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Level 2

Re: Keep getting Dropbox error "This session has expired"

Login - Dropbox 2018-06-17 16-33-25.png

Super User II

Re: Keep getting Dropbox error "This session has expired"

Thats the website, what about the app?

Usually that would happen if the cookies etc, on a system are being deleted. Do you have anything which would be tidying things etc,?

 


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Level 2

Re: Keep getting Dropbox error "This session has expired"

I do not have any issue with any other apps/website in my computer only Dropbox

Dropboxer

Re: Keep getting Dropbox error "This session has expired"

Hey mslondonlfb, thanks for reaching out on our Community! 
 
For starters, I fully agree with @Mark. If I were in your shoes, I'd check back with my IT (if on a working network) for apps & plugins that could be cleaning up cookies &c. 
 
My wild guess would be that maybe your team admin has tweaked your Web session settings through their admin console. Are you working in a Dropbox Business account by any chance? 
 
If so, then you may keep in mind that you may have to inquire back to them about your expiring sessions: 
 
Please do let me know if this matches what you’re experiencing & we’ll take it from there. Until we talk again, take care & enjoy the rest of your day! 



Jane
Community Moderator @ Dropbox
https://dropbox.com/support


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