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Live chat

SOLVED
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3 Comments
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Level 4

Live chat

Don't you think it is about time you introduced a live chat facility as it is impossible to talk to anybody about issues.

1 Accepted solution

Accepted Solutions
Solution
Super User

Re: Live chat

It already exists - for people who pay for it (which is only reasonable really). 

 

www.dropbox.com/business will get you access to that and phone support if you'd like it.


 


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3 Replies
Solution
Super User

Re: Live chat

It already exists - for people who pay for it (which is only reasonable really). 

 

www.dropbox.com/business will get you access to that and phone support if you'd like it.


 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


Arrows Counter Clock Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Highlighted
Level 4

Re: Live chat

I do pay for dropbox pro. Obviously not enough to enjoy the wisdom of the rich and mighty. The fact a company of this size and stature does not have a live chat facility is pathetic. I have been waiting 14 days now to resolve a simple complaint that should have fixed instatntly with a live chat facility. The company looks incompetent because if this and shows a complete lack of care and understanding of it's customers issues.

 

Super User

Re: Live chat

Dropbox Pro is not Dropbox for Business. Only Business customers get chat and phone support. Basic and Pro customers use the ticket system.

 

Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com

 

Perhaps if you explained the problem you're having someone here might be able to help.