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March 2019 device limit policy

Level 2

Regarding the new March 2019 limit of 3 linked devices for Basic (free) users, if I currently have 6 linked devices (3 computers, 2 tablets, 1 phone) and upgrade to a new phone, does that mean that I'll have to unlink 3 devices in addition to the old phone (so that I'm down to 2 linked devices) in order to link the new phone? Or, will I simply be able to unlink the old phone and link the new phone while keeping my other 5 devices linked?

7 Replies

Re: March 2019 device limit policy

Dropboxer
Hey there (@Knot-Me), as we can only address account-specific matters via our Official Support channel (we’ll need to have direct access to your account internally in order to answer such sensitive requests), I’ve reached out to you directly on my end, as I couldn’t locate an open support request on our system.  
 
Whenever you have some spare time, please have a look at your inbox for my message & I’ll make sure to promptly follow-up with you asap. Thanks again for checking in with us on the Community & I’ll be awaiting your next reply! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: March 2019 device limit policy

Level 2

Hi Jane, thanks for your response. For clarification, let me be clear that the above question is currently a hypothetical one intended to seek clarity from Dropbox. I'm sure there are many (thousands or millions?) of existing users with Basic (free) accounts that currently have more than 3 linked devices. It would be very helpful to know exactly what will happen when we try to update devices (replace an existing phone or tablet, do a clean install of an operating system, etc.). The existing information provided on the Dropbox Help center webpage is fairly vague about this issue. Any additional detail you can provide would be greatly appreciated, and I'm sure I'm not the only one who would benefit from the information. Many thanks!

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Re: March 2019 device limit policy

Level 2

A bit more... although I'm not actually updating my phone at the immediate moment, it's very likely that I will be updating one or more devices in the near future. Depending on exactly how Dropbox is implementing the new 3 device limit for existing Basic accounts that currently have more than 3 linked devices, I (and probably MANY others!) will likely need to do some unexpected planning and preparation before doing a device update/upgrade. Clarity from Dropbox would help facilitate that planning and preparation. Again, thanks for any detail you can provide.

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Re: March 2019 device limit policy

Dropboxer
I appreciate it that you circled back to me here (@Knot-Me)! At the moment, I can confirm the information you’ve already referenced; in other words, Basic users have a three device limit as of March 2019. 
 
From there, let me re-phrase the description in the relevant resource for convenience’ sake: 
 
Spoiler
If you’ve reached your device limit, you can change which three devices are linked to your account. To do so, unlink devices you don’t want on your account (down to less than three), and then link the devices that you do want. If you're a Basic user and you linked more than three devices prior to March 2019, all of your previously linked devices will remain linked, but you can’t link additional devices.
If you have further concerns, please feel free to reply to me on our email correspondence & I’ll do my best to touch-base with you asap. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: March 2019 device limit policy

Level 2

Thanks for the clarification, Jane; much appreciated. As an existing Basic user with 6 devices actively linked to my Dropbox account, the change in policy is disappointing although perhaps understandable.

Now for the customer feedback part... I would highly recommend that Dropbox add additional price tiers between free and $10/month to remain competitive with other cloud storage services. For example: $1/month or $10/year; $3/month or $30/year; and $6/month or $60/year. You can figure out how much storage each level gets to be competitive. For me personally, I'd gladly pay $10/year for minimal storage (10-50GB range?) and a 10-device limit to keep using Dropbox as I do now. Anything more than $20/year and I'll find another provider. I'm sure others would find value in $30 or $60/year tiers (or something in that general range).

I fully appreciate that as a business you may need to limit your free offerings. I hope you in turn appreciate that you're going to need to offer more lower-tier options than what you currently provide if you're going to stay competitive.

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Re: March 2019 device limit policy

Super User II

@Knot-Me wrote:

... to remain competitive with other cloud storage services.


Remember that most other popular services with lower cost offerings have other sources of revenue that are used to subsidize their cloud storage offerings. In many cases, their cloud storage is used merely as a way to get you into their eco system. It's used as a feature to their other products.

Apple has their hardware revenue, Google has their ad revenue and Microsoft has their software revenue. Dropbox has... Dropbox. They've tried smaller plans in the past, several times, and they've never been successful.

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Re: March 2019 device limit policy

Level 2

Gee, and I just got a new phone. If only I had gotten it last month.

Unfortunately it looks like I'll have to say goodbye to Dropbox if I can't use it on all my devices, as much as it pains me. I've been using Dropbox since 2013, prefering it over every other cloud storage service despite it offering the least free storage.

I use 5 devices, and with my new phone it would be 6. There's just no way for me to comfortably use this anymore I'm afraid. Once I migrate to my new phone I'll have to go with a different cloud storage provider, and that bums me out more than anything.

I really hope you have a change of heart and remove this device limit. There's no need to punish your free users even more than you currently are (starting out with 2 GB is paltry and unusable in 2019, and it requires a lot of work to gain additional free space; that's more than enough of a limit to impose on your free users) and the device limit is literally offering an ultimatum of either going pro, paying for space we don't need, or looking elsewhere.

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March 2019 device limit policy
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