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Mobile Authenticator not working

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60 Comments
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Level 1

Re: Mobile Authenticator not working

Hello,im having a problem and I cannot access my account.I have a email address with. Com and I have made by mistake with. Ro and now I cannot enter or know the password. What should I do?

I have alot of memories there... Please help me..

Thanks 

Dropboxer

Re: Mobile Authenticator not working

Hey Petrache! Do you have access to this account via a mobile device or a linked computer?

Re: Mobile Authenticator not working

I can't sign in as the code isn't arriving on my mobile. I have my mobile here in my hand, but no code is arriving. The verification code, apparently I have one,  I must have totally forgotten. 

And now?

Dropboxer

Re: Mobile Authenticator not working

Hey Jackie! To sort your issue out you will need to speak with our support team. Can you please go through this workflow (it will ask for information to make sure we have all the information needed to help):

https://www.dropbox.com/support  

Level 1

Re: Mobile Authenticator not working

Quem e vcs

 

Dropboxer

Re: Mobile Authenticator not working

Hey Leonardo!

Anything I can help you with?

Level 1

Re: Mobile Authenticator not working

Не приходит смс с кодом безопасности на телефон.?????

Level 1

Re: Mobile Authenticator not working

Im trying to access a separate dropbox account. I have my email address for it, but I forgot the password and can no longer access the email it connects with. How can I access my documents? 

Level 1

Re: Mobile Authenticator not working

Hi

My email address needs to be updated as I don't have access to it anymore. Unfortunately I've also forgotten my password (I never sign out on my laptop). How can I change both my email address and password at the same time?

Highlighted
Solution
Dropboxer

Re: Mobile Authenticator not working

Hi Brooke and Kelly!


Unfortunately, due to our security policies, if you don't remember your password and no longer have access to the email address registered to your Dropbox account, we have no way to help you regain access to that account.

If it's possible, we recommend that you contact your email service provider to regain access to your email account, and then request a new password.

However, you may be able to transfer the files in this account to another account in one of two ways:

Method A

If you still have access to a computer with your Dropbox files on it, you can transfer the files to another Dropbox account you've created by unlinking and relinking the Dropbox desktop application to the new account.

To do so, please follow the instructions here:

https://www.dropbox.com/help/25

Method B

If you still have access to a smartphone with the Dropbox app on it and access to a computer, you can transfer the files to another Dropbox account by using the remote installation process.

To do this, please go to the mobile app and do the following:

1) Tap on the “Settings” tab.
2) Tap on “Link a Computer”.
3) Follow the instructions that appear on the screen.
4) Once you've scanned the QR code, you'll be automatically logged in to your Dropbox account. The desktop application will start to download to your computer and sync all files on your Dropbox to that computer.

From here you can follow the instructions outlined above in Method A to merge your files with your new account.

Please make sure that you're not using a public computer to carry out this process, as doing so will download your files to the computer.

I hope this helps!