Hey there (@RituAg), as we can only proceed with account-specific matters via our Official Support channel(we’ll need to have direct access to account-specific sensitive details), I ran a search on my end, I’ve located your latest open request on our system & I can see that it’s already reached our specialists’ inbox. I’ve also included a copy of your comments there & I’ve increased your support priority internally, so you may expect a reply on the matter soon.
I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks!
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