cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

yes

Highlighted

Old account closed due to inactivity. What can I do?

Level 2

I had saved all my data on my old dropbox account believeing it would be safe and forever.

Unfortunately when I tried to access the account a few days back i realised it is deactivated by dropbox for lact of activity. 

Plz plz plz can you help me retrieve this data, it has a lot of important and endearing information and memories and I am feeling totally devastated losing it. 

Kindly help

1 Reply

Re: Old account closed due to inactivity. What can I do?

Dropboxer
Hey there (@RituAg), as we can only proceed with account-specific matters via our Official Support channel (we’ll need to have direct access to account-specific sensitive details), I ran a search on my end, I’ve located your latest open request on our system & I can see that it’s already reached our specialists’ inbox. I’ve also included a copy of your comments there & I’ve increased your support priority internally, so you may expect a reply on the matter soon. 
 
I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Old account closed due to inactivity. What can I do?
328 Views
1 Reply
0 Likes
Solved! : See solution
Who's talking
Top contributors to this post