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Password expired, email canceled. No way to change Dropbox email.

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PKJ
Level 4

Password expired, email canceled. No way to change Dropbox email.

Hi, recently Dropbox says my password is expired, however, I found my registed email was canceled (school email). So if there any way to change my register email will be appreciated.

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Dropboxer

Re: Password expired, email canceled. No way to change Dropbox email.

Hey @PKJ,

Our support team may be able to help you out, but you’ll need to write in to them here. Please make sure that you write in from an email address that you do have access to, so our agents can get in touch with you. 

Thanks!  


Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly!
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18 Replies
Super User

Re: Password expired, email canceled. No way to change Dropbox email.

How can you prove that it is your eMailAddress???


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Dropboxer

Re: Password expired, email canceled. No way to change Dropbox email.

Hey @PKJ,

Our support team may be able to help you out, but you’ll need to write in to them here. Please make sure that you write in from an email address that you do have access to, so our agents can get in touch with you. 

Thanks!  


Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly!
slightly smiling face


PKJ
Level 4

Re: Password expired, email canceled. No way to change Dropbox email.

I'm still using this email logging in Dropbox desktop app. No worries.
PKJ
Level 4

Re: Password expired, email canceled. No way to change Dropbox email.

Support request sent, thanks for your help!
Level 2

Re: Password expired, email canceled. No way to change Dropbox email.

When I click on the link, I get sent to the standard HELP page, which redirects me here, which redirects me back to the HELP page. Where do I find a place to actually WRITE a message?
Super User II

Re: Password expired, email canceled. No way to change Dropbox email.

Choose the closest option you can and if necessary 'Get Help with Other Topic'.

 


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Super User II

Re: Password expired, email canceled. No way to change Dropbox email.

www.dropbox.com/support
Basic / Plus
Account
Get Help with other issue.

Then you can log a ticket as I said earlier.

Note that you will probably not be able to change the account. Dropbox have publicly said before that if you lose access to your email you lose access to that account - you need to set up a new email and transfer the data between the account.

 


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Level 2

Re: Password expired, email canceled. No way to change Dropbox email.

Mark,

 

You write:

Dropbox have publicly said before that if you lose access to your email you lose access to that account - you need to set up a new email and transfer the data between the account.

Fine. But I can't find ANY instructions on how to do this anywhere on the Dropbox site.  Nor are there any instructions on what to do to gracefully migrate the Dropbox taskbar icon's link on multiple computers to the new account.  In short, this STINKS

What Dropbox is doing with the "Expired password" thing is simply RIDICULOUS.  As a general rule, I only access Dropbox from the icon on my computer's task bar, and that still lets me see and manipulate all my files.  But at this point, I need to manage the account, and I'm locked out of changing my own damned password when I am logged in.  It's ridiculous.

If I didn't have a friend who was trying to give me access to some files on their dropbox, I wouldn't even care. But I'm totally frustrated about the whole thing

Level 2

Re: Password expired, email canceled. No way to change Dropbox email.

And I want to ADD:  The Dropbox icon on multiple computers never warned me that  my Dropbox password was about to expire.  If it had, then I could have avoided this whole mess.