cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

yes

Highlighted

Personal Account Disappears after Merging into Another Account

Level 5

My entire personal account got swallowed up by the "merged" account of my new job. Can you please help me? EVERY single file and remnant of my personal account is gone. Randy

4 Replies

Re: Personal Account Disappears after Merging into Another Account

Super User II

That's the intended result when you merge your account into a Business team. The personal account no longer exists. The account belongs to the business and now uses one of their licenses.

You'll need to contact the Team Admin for the Business account and request that they convert your account back to a Personal account. Dropbox Support can do this as well, but the request needs to come from the Business account Admin as they technically own the account now.

Reply
Loading...

Re: Personal Account Disappears after Merging into Another Account

Level 5

How would the admin intitate this request? Also, I'm really curious where my personal files are now located.

THANKS a million for your help.

Randy

Reply
Loading...

Re: Personal Account Disappears after Merging into Another Account

Super User II

@RandallH wrote:

How would the admin intitate this request?


Reply
Loading...

Re: Personal Account Disappears after Merging into Another Account

Level 5

Update: The Admin unlinked my account. But now when I log in all of my old files are still missing. ANY ideas what I can do?

 

Thanks

 

Randy

Reply
Loading...
Manage Account

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Personal Account Disappears after Merging into Another Account
262 Views
4 Replies
0 Likes
Solved! : See solution
Who's talking
Top contributors to this post