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Refund due to wrong choice of payment term

Level 2

Dear Dropbox Business Team, My account was stuck a couple of months ago and at that time it was PLUS but i thought the problem of being stuck is caused of account upgrade and recall to have choosed wrong payment term of BUSINESS Standard although i need 1TB of plus. Today i had suddenly notice of it was paid usd 750 and surprised to see the amount so i want to bring it back to payment terms of PLUS and wish refund keeping it PLUS. Please help me out K.regards Rob [personal information removed by moderation]

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Re: Refund due to wrong choice of payment term

Super User II

You need to contact support directly as they cannot help via a public forum:

www.dropbox.com/support to do that and http://dropbox.zendesk.com to track


 


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Re: Refund due to wrong choice of payment term

Dropboxer
Hey Rob (@MclarenF1GTR), I’m pinging you back here since I located your open request on our system & I could see that my colleague replied back to you yesterday. I’ve included a note of your comments, just in order to have all relevant details in the same email chain however I’m wondering if you’ve had a chance to see their message (i.e. they’re currently awaiting your reply on that correspondence)
 
Spoiler
If you haven’t received this email, let me quickly suggest logging in to our support system by visiting dropbox.zendesk.com with the email address you used to write us initially, so as to see the message they’ve sent you. You‘ll need to create a password there, as it is separate from your Dropbox account.  
I hope that this gets resolved soon for you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks in advance for taking the time to work on that with us Rob! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Refund due to wrong choice of payment term
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