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Reset Password if I don't know who an admin is.

I am trying to help my boss set up an account and it says that her email address already has an account.

Then when I click on change password it tells me to contact my admin? She don't know who the admin is? She doesn't even remember ever setting up an account before.

I need to set her up her own account not connected to an admin... whatever that is.

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Dropboxer
Dropboxer

Re: Reset Password if I don't know who an admin is.

Have they already been in contact with our support team? If so, they can message us directly in order to investigate this matter further.



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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3 Replies
Dropboxer
Dropboxer

Re: Reset Password if I don't know who an admin is.

Hi there, it does sound like that email address was invited to a Dropbox Business team. 
 
The only way to find out who invited them would be to check your boss’s email inbox, and spam folder and see if there was an invite in the past to a team.
 
Afterwards, they can contact the admin to remove them from the team, if it is an unknown team unrelated to their account.
 
Let me know what you find out!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Re: Reset Password if I don't know who an admin is.

There's no way to find out. Business emails are were not archived to a cloud based server prior to 2018 and her old laptop was stolen in 2016.  We have zero records of previous emails or who invited her.  

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Dropboxer
Dropboxer

Re: Reset Password if I don't know who an admin is.

Have they already been in contact with our support team? If so, they can message us directly in order to investigate this matter further.



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
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