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Restore Photo And Account

I am a old dropbox user , and I am using free package long ago.My problem started when my computer are almost run out of storage, then i trusted dropbox and put all of my important photo inside... After a few weeks, I wanted to see my old photo , I visit Dropbox and log in one more time using the same e-mail like last time.And i thought that after I log in inside the dropbox it will automatic download back all my photos like ( sample : google play).But after enter the page that tell you to give the phone number... Dropbox was helped me to open a new acc in the SAME E-MAIL !!! I dunno how to change my email address back to my old acc. And my phone dropbox app acc are turning too, it tell me to be passion and after a few minutes my acc has turned empty and in the  same EMAIL!!! Please help me out , cuz my photos are really important for my work.face screaming in fear

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Dropboxer

Re: Restore Photo And Account

Hey fellas - you can start with your Events page!

If this doesn't work for you, log a ticket with our team so we can better help you with all of our tools available. 

Cheers!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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3 Replies
Level 2

Re: Restore Photo And Account

I reformat the computer

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TF5 Level 2
Level 2

Re: Restore Photo And Account

I need to restore my photos please
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Dropboxer

Re: Restore Photo And Account

Hey fellas - you can start with your Events page!

If this doesn't work for you, log a ticket with our team so we can better help you with all of our tools available. 

Cheers!




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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