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Subscription question

Level 3
Hi!
I just got an email that my monthly subscription renewed again even though I thought I had cancelled. This is through iTunes. I have followed all directions I have found to cancel subscription but there is no cancel button. It only allows me to upgrade. I don’t even use Dropbox so I don’t want to let this go. How to I downgrade to basic free plan?? I tried online through my Dropbox account as well as iTunes. There is simply no option to cancel or downgrade to basic.
9 Replies

Re: Subscription question

Super User II
As you subscribed via iTunes you have to cancel via iTunes - there is no way for Dropbox or the website to do this. Apple emails you weeks before the upgrade to tell you this as well.

https://www.dropbox.com/help/billing/app-store-subscriptions

 


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Re: Subscription question

Level 3
I understand that and I don’t even care about getting a refund I just want to be basic. There is no cancel or downgrade option to basic. I’m asking how do you do it through iTunes when it’s not even an option?
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Re: Subscription question

Super User II
You need to go the iTunes store and do it via there and stop future payments. I believe it is in the 'Subscriptions' section of the account page (i.e. click on your name/email and log in).

You will stay as a paying subscriber here until your paid period expires.

 


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Re: Subscription question

Level 3
I logged into iTunes I also went through settings and Apple ID. The subscriptions comes up and my only subscription is Dropbox. When I select Dropbox there is no option to select basic. There is no option to cancel current subscription as shown in directions. There is no cancel subscription button in iTunes.
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Re: Subscription question

Super User II
I'm afraid you need to ask iTunes / Apple for help Saraellen then - as its that site which isnt working :(

I'm not sure how it works in terms of plans there.

Usually if you go to the help area they are really quick at online chat to cancel things.

 


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Re: Subscription question

Level 3
Ok I’ll try. When I looked up info about the cancel option not being there it said it was developer issue. Thanks
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Re: Subscription question

Super User II
May also be worth (just to be doubly sure) to log a ticket at www.dropbox.com/support and tell them that bit

Once done you can track at http://dropbox.zendesk.com

 


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Re: Subscription question

Level 3
Thank you Mark! I spoke with Apple and was assured the reason it does not have a cancel option is because I already cancelled. Apparently it will show active until mid July when it will then go to basic. Still not sure why I received the email from Dropbox thanking me for subscribing when I had cancelled. Hopefully in July when the subscription ends this will be resolved.
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Re: Subscription question

Super User II
Ah, you'll have received a subscription email for this month if payment has just gone through.

Thats as I said a while ago in that subscriptions 'stay' on the account until you've used up what you've paid for.

Pleased its all sorted!! slightly smiling face

 


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