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Thought I was on dropbox

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I can't seem to get on dropbox.  I thought I had dropbox but I get nothing when I click on my screen app.  Or when I try to download again.   IS ANYBODY THERE!!!!!

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Re: Thought I was on dropbox


Hey there @juneleah - welcome to our forums; how are you today?

Could you please let me know if you're referring to our website, our desktop app or the mobile application? 

If on the web, have you tried another browser or clearing your cache maybe?

If you're referring to our desktop app, have you rebooted your computer at all lately? Do you see the app's icon on your system tray or menu bar? If not, could you please try re-installing our app and let me know if you still have issues with this?

If so, please send me a screenshot of the problem so I can have a visual too!

Thanks in advance for your cooperation!


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Thought I was on dropbox
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