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Trying to cancel trial subscription

Level 2

ok I have tried to cancel free subscription and its not working.

i went to my avatar. i pressed setting , i went to plans and after that I can't find the cancel plan prompt which apparently is at the bottom of the page.

if i delete my account, will that work?

I cant understand why this is difficult. well I can, but lets not go there.

I have read other peoples issues with cancellation but it has not helped.

so lets try here, and I am telling anybody who wishes to help, bettter tell me something new please

thanks forward

1 Reply

Re: Trying to cancel trial subscription

Dropboxer
Dropboxer
Hi there, there isn’t an option to ‘cancel the free subscription’, since it’s free. The cancel plan prompt you were looking for is only for paid plans.
 
If your plan states that you’re on a free plan, then there isn’t a plan to cancel. However you can delete your entire Dropbox account if you wish using this link.
 
Let me know if this helps!



Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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