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What can I do if my files have been infected?

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Screenshot 2019-02-11 18.11.48.png

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Re: What can I do if my files have been infected?

Dropboxer

Hey there @md2646 - how are you today? 

Do you get a specific error when trying to access them? Do all these files have the same extension? 

If your files were indeed encrypted by a ransomware I'd suggest you first took a look here: 

https://www.dropbox.com/help/security/ransomware-recovery

If there's anything else I can help with from my end, please let me know. 

PS: I also wonder, if your desktop app states "Up to date" and/or if you have enabled hidden files to show on your computer by any chance.




Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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What can I do if my files have been infected?
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