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Manage account

Customize Dropbox, and make sure you’ve always got access.

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Last modified by 52m ago
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Last modified by realmjit yesterday
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Last modified by Mariko1 yesterday
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Cancelling

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Last modified by Friday
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Multiple Accounts

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Last modified by AndersonDandD Friday
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Unsubscribe

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sharing permission

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70Views
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Last modified by Thursday
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61Views
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Dropbox Qualtrics Survey

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Last modified by shr00mie Thursday
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245Views
17Replies
Last modified by Wednesday
63Views
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changing email

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Last modified by OsamaSadek59 Wednesday
633Views
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I need to contact billing

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Last modified by Tuesday
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Last modified by Monday
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Last modified by a week ago
44Views
2Replies

Merging Accounts

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Last modified by a week ago
36Views
1Replies
Last modified by a week ago
89Views
4Replies
Last modified by a week ago
74Views
3Replies

Billing

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Last modified by a week ago
116Views
2Replies

Pro-forma

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Last modified by a week ago
58Views
1Replies

Selecting all files

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Last modified by a week ago
2373Views
5Replies
Last modified by 2 weeks ago
94Views
1Replies
Last modified by 2 weeks ago
59Views
1Replies

Dropbox Refund

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Last modified by 2 weeks ago
1709Views
11Replies

link 2 plus accounts

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Last modified by 2 weeks ago
64Views
1Replies

Minimum licenses

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Last modified by 2 weeks ago
112Views
2Replies

Refund

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Last modified by 2 weeks ago
1958Views
31Replies
Posts
Views
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Last modified by realmjit yesterday
1542Views
3Replies

Cancelling

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Last modified by Friday
80Views
2Replies

Multiple Accounts

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Last modified by AndersonDandD Friday
74Views
2Replies

Unsubscribe

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Last modified by Thursday
52Views
2Replies

sharing permission

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Last modified by Thursday
82Views
4Replies
61Views
3Replies

Dropbox Qualtrics Survey

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Last modified by shr00mie Thursday
77Views
4Replies
245Views
17Replies

changing email

Expert reply
Last modified by OsamaSadek59 Wednesday
633Views
3Replies

I need to contact billing

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Last modified by Tuesday
82Views
2Replies
Last modified by Monday
2570Views
21Replies
Last modified by a week ago
89Views
4Replies
Last modified by a week ago
74Views
3Replies

Billing

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Last modified by a week ago
116Views
2Replies

Pro-forma

Dropboxer reply
Last modified by a week ago
58Views
1Replies

Selecting all files

Expert reply
Last modified by a week ago
2373Views
5Replies
Last modified by 2 weeks ago
94Views
1Replies
Last modified by 2 weeks ago
59Views
1Replies

Dropbox Refund

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Last modified by 2 weeks ago
1709Views
11Replies

link 2 plus accounts

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Last modified by 2 weeks ago
64Views
1Replies

Minimum licenses

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Last modified by 2 weeks ago
112Views
2Replies

Refund

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Last modified by 2 weeks ago
1958Views
31Replies
Last modified by karsibali 2 weeks ago
188Views
4Replies
Last modified by 2 weeks ago
100Views
1Replies

Personal and Business account confusion

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Last modified by cmok 2 weeks ago
298Views
22Replies

WebDAV support

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Last modified by Christian1971 2 weeks ago
2087Views
4Replies

Deleted dropbox accont

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Last modified by 2 weeks ago
127Views
2Replies
Last modified by 2 weeks ago
53Views
1Replies
Last modified by Pepper183 2 weeks ago
185Views
2Replies

Community log in

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Last modified by cmok 2 weeks ago
75Views
2Replies
Posts
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Last modified by 52m ago
41Views
7Replies
Last modified by Mariko1 yesterday
44Views
7Replies
Last modified by Friday
69Views
3Replies
70Views
3Replies
Last modified by Thursday
30Views
2Replies
Last modified by Wednesday
63Views
1Replies
Last modified by a week ago
44Views
2Replies

Merging Accounts

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Last modified by a week ago
36Views
1Replies
Last modified by 3 weeks ago
172Views
10Replies

Can't change password

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Last modified by 4 weeks ago
108Views
2Replies
Last modified by a month ago
103Views
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Last modified by a month ago
393Views
3Replies
Last modified by Vincent86 a month ago
79Views
0Replies

Is this email a scam?

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Last modified by a month ago
149Views
3Replies
Last modified by a month ago
139Views
3Replies
Last modified by a month ago
118Views
4Replies
Last modified by a month ago
79Views
1Replies
Last modified by a month ago
826Views
4Replies
Last modified by groundhog a month ago
156Views
1Replies
Last modified by a month ago
74Views
1Replies

Print from Dropbox

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Last modified by a month ago
93Views
1Replies
Last modified by a month ago
90Views
1Replies

Changed folder name

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Last modified by a month ago
857Views
6Replies

export pictures

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Last modified by a month ago
105Views
1Replies
Last modified by a month ago
128Views
1Replies

£423 uploaded to DropBox

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Last modified by a month ago
149Views
5Replies
111Views
3Replies
Last modified by a month ago
203Views
1Replies
Last modified by March
431Views
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Last modified by March
158Views
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Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.