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Calling Dropbox users in New York city! Read more

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Customize Dropbox, and make sure you’ve always got access.

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Cancelling

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Rollback Help

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Last modified by Thursday
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Reactivate Deactivated Account

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HOW TO MAKE PAYMENT

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Cancling

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Last modified by TDINH Wednesday
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DropBox Customer Service Is BAD!!! OMG!!!

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Last modified by Wednesday
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Last modified by Wednesday
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Last modified by Tuesday
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wipe data

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15Views
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Drop box shows as full

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37Views
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Last modified by Wednesday
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Last modified by Wednesday
38Views
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Last modified by Wednesday
146Views
11Replies

Drop box shows as full

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Last modified by Shlomit Tuesday
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26Views
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Last modified by a week ago
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Last modified by Sradom 2 weeks ago
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Last modified by Yana 2 weeks ago
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Last modified by 2 weeks ago
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deleting account

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Last modified by 2 weeks ago
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Merging Three Accounts

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Last modified by 2 weeks ago
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Last modified by 2 weeks ago
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can not change email without a password reset

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Last modified by steve1964 3 weeks ago
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Last modified by 3 weeks ago
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Dropbox support is horrible

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Last modified by Brent G.3 3 weeks ago
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Last modified by CraigHamCTA 3 weeks ago
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Last modified by ideawarrior 3 weeks ago
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Last modified by 3 weeks ago
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Downgrade and refund

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Last modified by 3 weeks ago
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Last modified by 3 weeks ago
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Posts
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Last modified by Ndnsilkscreener yesterday
714Views
10Replies

Cancelling

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Last modified by yesterday
8Views
1Replies
12Views
1Replies
13Views
0Replies
19Views
3Replies
Last modified by OzS24 Thursday
346Views
2Replies
Last modified by TDINH Thursday
12Views
0Replies

Rollback Help

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Last modified by Thursday
52Views
8Replies

Reactivate Deactivated Account

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Last modified by Thursday
4579Views
21Replies

HOW TO MAKE PAYMENT

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Last modified by Thursday
7Views
1Replies

Cancling

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Last modified by Thursday
66Views
1Replies
Last modified by TDINH Wednesday
305Views
13Replies

DropBox Customer Service Is BAD!!! OMG!!!

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Last modified by Wednesday
158Views
18Replies
Last modified by Tuesday
15Views
3Replies
Last modified by Tuesday
80Views
7Replies

wipe data

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Last modified by Tuesday
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2Replies
15Views
1Replies
11Views
1Replies
Last modified by Monday
23Views
2Replies
Last modified by MikeStone a week ago
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di

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Last modified by a week ago
14Views
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WHAT A JOKE!!!!

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Last modified by a week ago
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Last modified by a week ago
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account disabled

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Last modified by a week ago
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unauthorized charges

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Last modified by 2 weeks ago
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Last modified by 2 weeks ago
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Customize Dropbox

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Last modified by 2 weeks ago
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Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.