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Announcements
Dropbox Connect NYC and SF Join Now!

Manage account

Customize Dropbox, and make sure you’ve always got access.

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193Views
0Replies
529Views
1Replies

Billing & Refunds

Dropboxer reply
Last modified by 5 hours ago
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Last modified by 7 hours ago
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Last modified by 8 hours ago
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Last modified by 10 hours ago
387Views
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Last modified by 10 hours ago
24Views
1Replies

Admin rights transfer

Dropboxer reply
Last modified by davidbull101 17 hours ago
26Views
6Replies
Last modified by yesterday
285Views
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Last modified by Ryan J.10 yesterday
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1Replies
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17Replies
Last modified by yesterday
71Views
11Replies
Last modified by Monday
27Views
3Replies

iOS beta?

Dropboxer reply
Last modified by Kris J. Monday
62Views
4Replies
487Views
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37Views
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Last modified by Sunday
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31Views
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75Views
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569Views
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26Views
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Last modified by Thursday
21Views
1Replies
2061Views
4Replies

another email

Dropboxer reply
Last modified by a week ago
36Views
1Replies
Last modified by a week ago
39Views
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73Views
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Last modified by a week ago
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Posts
Views
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193Views
0Replies
529Views
1Replies
Last modified by 10 hours ago
387Views
4Replies
Last modified by Ryan J.10 yesterday
23Views
2Replies
487Views
6Replies
569Views
3Replies
26Views
2Replies
73Views
3Replies
Last modified by a week ago
352Views
1Replies
Last modified by a week ago
46Views
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Last modified by 2 weeks ago
134Views
1Replies

User Name Change

Dropboxer reply
Last modified by Duncan d. 2 weeks ago
102Views
4Replies
Last modified by 2 weeks ago
56Views
2Replies

Teamadmin

Dropboxer reply
Last modified by 2 weeks ago
62Views
2Replies

Mistake

Dropboxer reply
Last modified by 2 weeks ago
93Views
9Replies
Last modified by 2 weeks ago
194Views
11Replies

Cannot verify email address

Dropboxer reply
Last modified by 3 weeks ago
678Views
12Replies

deleting account

Dropboxer reply
Last modified by 3 weeks ago
736Views
5Replies

accounts

Dropboxer reply
Last modified by 3 weeks ago
353Views
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Last modified by 3 weeks ago
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75Replies
78Views
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promotion ending query

Dropboxer reply
Last modified by patriciahoyt 3 weeks ago
190Views
2Replies

Linking to my desktop

Dropboxer reply
Last modified by 3 weeks ago
198Views
4Replies
Last modified by wheelieking 3 weeks ago
139Views
5Replies
78Views
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Last modified by 4 weeks ago
79Views
3Replies

Trial expiration

Dropboxer reply
Last modified by a month ago
82Views
3Replies
Last modified by a month ago
586Views
1Replies
Last modified by a month ago
166Views
1Replies
184Views
3Replies
Last modified by a month ago
76Views
1Replies
Posts
Views
Replies
193Views
0Replies
529Views
1Replies

Billing & Refunds

Dropboxer reply
Last modified by 5 hours ago
39Views
7Replies
Last modified by 7 hours ago
18Views
2Replies
Last modified by 8 hours ago
42Views
7Replies
Last modified by 10 hours ago
24Views
1Replies

Admin rights transfer

Dropboxer reply
Last modified by davidbull101 17 hours ago
26Views
6Replies
Last modified by yesterday
285Views
5Replies
Last modified by yesterday
10Views
1Replies
Last modified by yesterday
437Views
17Replies
Last modified by yesterday
71Views
11Replies
Last modified by Monday
27Views
3Replies

iOS beta?

Dropboxer reply
Last modified by Kris J. Monday
62Views
4Replies
37Views
1Replies
Last modified by Sunday
36Views
1Replies
31Views
1Replies
Last modified by Friday
75Views
1Replies
Last modified by Thursday
21Views
1Replies
2061Views
4Replies

another email

Dropboxer reply
Last modified by a week ago
36Views
1Replies
Last modified by a week ago
39Views
1Replies
Last modified by a week ago
36Views
4Replies
30Views
3Replies
Last modified by a week ago
25Views
1Replies
Last modified by a week ago
36Views
1Replies
25Views
1Replies
Last modified by marzisme 2 weeks ago
190Views
7Replies
81Views
4Replies

Billing Dispute

Dropboxer reply
Last modified by 2 weeks ago
45Views
2Replies

Create new folder

Dropboxer reply
Last modified by 2 weeks ago
295Views
5Replies

unauthorized charges

Dropboxer reply
Last modified by 2 weeks ago
196Views
10Replies
Last modified by 2 weeks ago
37Views
1Replies

Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.