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Manage account

Customize Dropbox, and make sure you’ve always got access.

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Account > Error (500)

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Last modified by JadenLevitt yesterday
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7Replies
2Views
0Replies
Last modified by analombardi yesterday
11Views
4Replies
3Views
0Replies
Last modified by yesterday
9Views
1Replies
Last modified by yesterday
6Views
1Replies

Смена E-mail

Expert reply
Last modified by yesterday
5Views
1Replies
25Views
4Replies
Last modified by dbullion2016 yesterday
20Views
1Replies
Last modified by Naros Sunday
16Views
0Replies

changed e-mail

Expert reply
Last modified by Sunday
11Views
1Replies
Last modified by Saturday
11Views
1Replies
Last modified by Chris J. Saturday
27Views
3Replies
16Views
1Replies
Last modified by Chris J. Friday
18Views
1Replies

email

Expert reply
Last modified by Friday
9Views
1Replies
Last modified by Friday
19Views
1Replies
Last modified by Friday
15Views
1Replies
Last modified by Friday
15Views
2Replies
96Views
7Replies

Fraudulent Billing

Expert reply
Last modified by Thursday
19Views
1Replies
15Views
1Replies
11Views
0Replies
13Views
1Replies

account blocked

Expert reply
Last modified by Wednesday
17Views
1Replies
Last modified by primeiralinha Wednesday
23Views
2Replies

Live chat

Expert reply
Last modified by Tuesday
182Views
3Replies
Last modified by Tuesday
48Views
1Replies
Last modified by czakdav93 Tuesday
36Views
1Replies

Two Accounts

Expert reply
Last modified by Tuesday
28Views
1Replies
Posts
Views
Replies
Last modified by Chris J. Friday
18Views
1Replies

email

Expert reply
Last modified by Friday
9Views
1Replies
Last modified by Friday
19Views
1Replies
96Views
7Replies

Fraudulent Billing

Expert reply
Last modified by Thursday
19Views
1Replies
15Views
1Replies

Live chat

Expert reply
Last modified by Tuesday
182Views
3Replies
Last modified by Tuesday
48Views
1Replies

Two Accounts

Expert reply
Last modified by Tuesday
28Views
1Replies

Changed folder name

Expert reply
Last modified by Tom V.5 a week ago
26Views
4Replies
Last modified by a week ago
16Views
1Replies
Last modified by a week ago
36Views
4Replies

Creating Account

Expert reply
Last modified by 2 weeks ago
23Views
1Replies

Expired Password

Expert reply
Last modified by snafufireman 2 weeks ago
181Views
4Replies
Last modified by 2 weeks ago
22Views
1Replies
Last modified by 2 weeks ago
19Views
1Replies
Last modified by 2 weeks ago
119Views
1Replies
Last modified by 2 weeks ago
28Views
1Replies

Deleting extra account

Expert reply
Last modified by 2 weeks ago
35Views
1Replies

Requesting a refund

Expert reply
Last modified by 2 weeks ago
104Views
1Replies

can not change email without a password reset

Dropboxer reply Expert reply
Last modified by 2 weeks ago
163Views
5Replies
39Views
2Replies

promotion ending query

Dropboxer reply
Last modified by 2 weeks ago
25Views
1Replies
Last modified by 2 weeks ago
121Views
1Replies

Box is Full

Expert reply
Last modified by 2 weeks ago
102Views
1Replies
Last modified by 2 weeks ago
13Views
1Replies

dropbox full

Dropboxer reply Expert reply
Last modified by stephanie g.7 2 weeks ago
192Views
10Replies
Last modified by LunarHound 3 weeks ago
106Views
2Replies

Notifications

Expert reply
Last modified by 3 weeks ago
51Views
3Replies
Last modified by 3 weeks ago
138Views
1Replies
Posts
Views
Replies

Account > Error (500)

Dropboxer reply Expert reply
Last modified by JadenLevitt yesterday
79Views
7Replies
2Views
0Replies
Last modified by analombardi yesterday
11Views
4Replies
3Views
0Replies
Last modified by yesterday
9Views
1Replies
Last modified by yesterday
6Views
1Replies

Смена E-mail

Expert reply
Last modified by yesterday
5Views
1Replies
25Views
4Replies
Last modified by dbullion2016 yesterday
20Views
1Replies
Last modified by Naros Sunday
16Views
0Replies

changed e-mail

Expert reply
Last modified by Sunday
11Views
1Replies
Last modified by Saturday
11Views
1Replies
Last modified by Chris J. Saturday
27Views
3Replies
16Views
1Replies
Last modified by Friday
15Views
1Replies
Last modified by Friday
15Views
2Replies
11Views
0Replies
13Views
1Replies

account blocked

Expert reply
Last modified by Wednesday
17Views
1Replies
Last modified by primeiralinha Wednesday
23Views
2Replies
Last modified by czakdav93 Tuesday
36Views
1Replies
23Views
1Replies
Last modified by davidp-w-0 Tuesday
105Views
2Replies
12Views
0Replies

Dropbox Downgrade

Dropboxer reply Expert reply
Last modified by a week ago
20Views
2Replies

Unable to Access my account

Dropboxer reply
Last modified by a week ago
31Views
1Replies
Last modified by mrconnecto a week ago
30Views
1Replies
Last modified by a week ago
22Views
3Replies
Last modified by SoyaSmith123 a week ago
69Views
7Replies
Last modified by Philip R.6 a week ago
16Views
2Replies

Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.