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Manage account

Customize Dropbox, and make sure you’ve always got access.

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Forgot Password

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Last modified by 2 hours ago
218Views
9Replies

Gifting Dropbox no longer works?

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Last modified by yesterday
207Views
16Replies
10Views
1Replies
Last modified by yesterday
20Views
1Replies
Last modified by yesterday
158Views
4Replies
Last modified by Thursday
76Views
1Replies
12Views
1Replies
Last modified by Thursday
102Views
3Replies

Free Work Dropbox

Dropboxer reply
Last modified by Thursday
132Views
3Replies
Last modified by Julian G.2 Thursday
46Views
2Replies

Unsupported file type

Dropboxer reply Expert reply
Last modified by Wednesday
131Views
11Replies
Last modified by Wednesday
23Views
4Replies
39Views
5Replies

stuck in sign in

Dropboxer reply
Last modified by Wednesday
14Views
1Replies
Last modified by Tuesday
45Views
5Replies
Last modified by Tuesday
16Views
2Replies
Last modified by Monday
288Views
6Replies

IPv6 Support??

Dropboxer reply Expert reply
Last modified by Monday
426Views
21Replies
50Views
5Replies

Old design

Dropboxer reply Expert reply
Last modified by Monday
38Views
4Replies

verify email address

Expert reply
Last modified by Monday
25Views
2Replies

Unable to log out

Expert reply
Last modified by Monday
67Views
3Replies
23Views
1Replies
Last modified by Saturday
121Views
2Replies
Last modified by Saturday
86Views
2Replies

Duplicate account

Expert reply
Last modified by Saturday
84Views
4Replies

Password has been changed

Dropboxer reply Expert reply
Last modified by a week ago
26Views
2Replies

not able to login

Expert reply
Last modified by Caroline R.8 a week ago
86Views
5Replies

Lost dropbox account

Dropboxer reply Expert reply
Last modified by a week ago
54Views
11Replies
Last modified by BillAmes a week ago
40Views
2Replies
Posts
Views
Replies

Forgot Password

Expert reply
Last modified by 2 hours ago
218Views
9Replies

Gifting Dropbox no longer works?

Dropboxer reply Expert reply
Last modified by yesterday
207Views
16Replies
Last modified by yesterday
158Views
4Replies
Last modified by Thursday
102Views
3Replies

Free Work Dropbox

Dropboxer reply
Last modified by Thursday
132Views
3Replies
Last modified by Julian G.2 Thursday
46Views
2Replies
Last modified by Tuesday
45Views
5Replies
Last modified by Tuesday
16Views
2Replies
Last modified by Monday
288Views
6Replies

IPv6 Support??

Dropboxer reply Expert reply
Last modified by Monday
426Views
21Replies
50Views
5Replies

Old design

Dropboxer reply Expert reply
Last modified by Monday
38Views
4Replies

verify email address

Expert reply
Last modified by Monday
25Views
2Replies

Unable to log out

Expert reply
Last modified by Monday
67Views
3Replies
23Views
1Replies
Last modified by Saturday
121Views
2Replies
Last modified by Saturday
86Views
2Replies

Duplicate account

Expert reply
Last modified by Saturday
84Views
4Replies
35Views
1Replies
39Views
1Replies
Last modified by a week ago
118Views
4Replies
87Views
2Replies

Events Log

Expert reply
Last modified by jcc1 2 weeks ago
88Views
2Replies

Dropbox Plus

Expert reply
Last modified by 2 weeks ago
57Views
2Replies

Remove profile picture

Expert reply
Last modified by 2 weeks ago
48Views
6Replies
Last modified by 2 weeks ago
32Views
2Replies
Last modified by 2 weeks ago
1236Views
12Replies
Last modified by 2 weeks ago
386Views
12Replies
Last modified by CODeb 2 weeks ago
47Views
5Replies
Last modified by 2 weeks ago
31Views
1Replies
Posts
Views
Replies
10Views
1Replies
Last modified by yesterday
20Views
1Replies
Last modified by Thursday
76Views
1Replies
12Views
1Replies

Unsupported file type

Dropboxer reply Expert reply
Last modified by Wednesday
131Views
11Replies
Last modified by Wednesday
23Views
4Replies
39Views
5Replies

stuck in sign in

Dropboxer reply
Last modified by Wednesday
14Views
1Replies

Password has been changed

Dropboxer reply Expert reply
Last modified by a week ago
26Views
2Replies

not able to login

Expert reply
Last modified by Caroline R.8 a week ago
86Views
5Replies

Lost dropbox account

Dropboxer reply Expert reply
Last modified by a week ago
54Views
11Replies
Last modified by BillAmes a week ago
40Views
2Replies

Cannot delete dropbox files

Dropboxer reply Expert reply
Last modified by TerrySmythe a week ago
44Views
4Replies
Last modified by a week ago
13Views
1Replies
125Views
7Replies
262Views
9Replies
Last modified by AdamT a week ago
104Views
6Replies

Shared Dropbox Plus

Expert reply
Last modified by a week ago
21Views
1Replies

How can tech support be this bad?

Dropboxer reply Expert reply
Last modified by a week ago
86Views
4Replies
Last modified by Kevin Y. a week ago
34Views
2Replies

Missing RSS Feed

Expert reply
Last modified by Imagtor a week ago
234Views
17Replies

Folder Download

Expert reply
Last modified by 2 weeks ago
15Views
1Replies

Deleted Files

Dropboxer reply Expert reply
Last modified by 2 weeks ago
26Views
2Replies

Dropbox support

Expert reply
Last modified by 2 weeks ago
148Views
3Replies

where can I see my data usage amount?

Dropboxer reply Expert reply
Last modified by 2 weeks ago
42Views
4Replies
Last modified by 2 weeks ago
26Views
2Replies
Last modified by 2 weeks ago
58Views
3Replies
Last modified by 2 weeks ago
16Views
1Replies
Last modified by 2 weeks ago
25Views
4Replies
Last modified by 2 weeks ago
16Views
1Replies

Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.