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Customize Dropbox, and make sure you’ve always got access.

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Canceling my Plus plan

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Last modified by 3 hours ago
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1Replies

Two computers one account

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Last modified by Friday
48Views
2Replies
9Views
0Replies
Last modified by Friday
637Views
52Replies

Refund

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20Views
2Replies
Last modified by CCMC Friday
413Views
5Replies
32Views
4Replies
13Views
1Replies
Last modified by Thursday
209Views
7Replies

changing email

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Last modified by dawgdadstan Thursday
176Views
2Replies
Last modified by Thursday
1060Views
5Replies

Deleting licenses

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Last modified by Energy Thursday
2361Views
28Replies
Last modified by Thursday
23Views
1Replies
Last modified by Ngan B. Thursday
351Views
3Replies
17Views
1Replies
Last modified by dmandhoney Wednesday
3610Views
34Replies
Last modified by behzod Wednesday
20Views
1Replies

Refund

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Last modified by furniturePM Wednesday
628Views
18Replies

Add paper folder to dropbox

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Last modified by Wednesday
17Views
1Replies
351Views
9Replies

Class Action lawsuit

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Last modified by petra23 Wednesday
409Views
13Replies
Last modified by Tuesday
298Views
11Replies

cannot access account

Expert reply
Last modified by Tuesday
81Views
3Replies
Last modified by Tuesday
22Views
1Replies

email

Dropboxer reply
Last modified by Tuesday
35Views
1Replies
Last modified by Tuesday
20Views
1Replies

turkish character problem

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Last modified by Turker T. Tuesday
695Views
42Replies
Last modified by patman84 Tuesday
3840Views
20Replies

Convert Account Problem

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Last modified by Monday
23Views
1Replies
Last modified by Monday
85Views
6Replies
Posts
Views
Replies

Two computers one account

Dropboxer reply Expert reply
Last modified by Friday
48Views
2Replies
Last modified by Friday
637Views
52Replies
Last modified by CCMC Friday
413Views
5Replies
Last modified by Thursday
209Views
7Replies

changing email

Expert reply
Last modified by dawgdadstan Thursday
176Views
2Replies
Last modified by Thursday
1060Views
5Replies
Last modified by Ngan B. Thursday
351Views
3Replies

Refund

Dropboxer reply Expert reply
Last modified by furniturePM Wednesday
628Views
18Replies
Last modified by Tuesday
298Views
11Replies

cannot access account

Expert reply
Last modified by Tuesday
81Views
3Replies
Last modified by patman84 Tuesday
3840Views
20Replies
Last modified by a week ago
32Views
1Replies
47Views
1Replies
Last modified by patwin a week ago
1524Views
13Replies
Last modified by a week ago
63Views
1Replies

Individual Plan Pricing

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Last modified by 2 weeks ago
64Views
2Replies
Last modified by 2 weeks ago
48Views
1Replies

change payment card

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Last modified by 2 weeks ago
302Views
4Replies

Accidentally purchased a yearly subscription

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Last modified by haojiejiang 2 weeks ago
117Views
3Replies
Last modified by CosminCons 2 weeks ago
107Views
5Replies
Last modified by Batal 2 weeks ago
133Views
4Replies
Last modified by Dubs 2 weeks ago
657Views
24Replies

unsubscribe

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Last modified by 2 weeks ago
1066Views
10Replies
Last modified by 2 weeks ago
87Views
5Replies
103Views
4Replies

Cancelling

Expert reply
Last modified by Cottam0089 2 weeks ago
736Views
5Replies
Last modified by Cottam0089 2 weeks ago
249Views
9Replies
139Views
3Replies

Verify my password

Expert reply
Last modified by stuvo 3 weeks ago
96Views
2Replies
Last modified by bossvador 3 weeks ago
206Views
6Replies
Posts
Views
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Canceling my Plus plan

Expert reply
Last modified by 3 hours ago
14Views
1Replies
9Views
0Replies

Refund

Dropboxer reply
Last modified by Friday
20Views
2Replies
32Views
4Replies
13Views
1Replies

Deleting licenses

Dropboxer reply Expert reply
Last modified by Energy Thursday
2361Views
28Replies
Last modified by Thursday
23Views
1Replies
17Views
1Replies
Last modified by dmandhoney Wednesday
3610Views
34Replies
Last modified by behzod Wednesday
20Views
1Replies

Add paper folder to dropbox

Dropboxer reply
Last modified by Wednesday
17Views
1Replies
351Views
9Replies

Class Action lawsuit

Dropboxer reply Expert reply
Last modified by petra23 Wednesday
409Views
13Replies
Last modified by Tuesday
22Views
1Replies

email

Dropboxer reply
Last modified by Tuesday
35Views
1Replies
Last modified by Tuesday
20Views
1Replies

turkish character problem

Dropboxer reply Expert reply
Last modified by Turker T. Tuesday
695Views
42Replies

Convert Account Problem

Dropboxer reply
Last modified by Monday
23Views
1Replies
Last modified by Monday
85Views
6Replies
Last modified by a week ago
39Views
1Replies
Last modified by 2 weeks ago
182Views
14Replies
32Views
1Replies

How tochange region?

Expert reply
Last modified by 2 weeks ago
53Views
5Replies
Last modified by Jigs G. 2 weeks ago
12528Views
52Replies

I lost my account

Expert reply
Last modified by 2 weeks ago
51Views
1Replies
Last modified by 2 weeks ago
48Views
1Replies

Add second email address to account

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Last modified by 2 weeks ago
92Views
2Replies

Refund please

Dropboxer reply Expert reply
Last modified by 2 weeks ago
52Views
2Replies

płacić

Dropboxer reply
Last modified by 2 weeks ago
38Views
1Replies
44Views
1Replies

Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.