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Manage account

Customize Dropbox, and make sure you’ve always got access.

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Old account closed

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Cannot verify email address

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unauthorized charges

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Dropbox is full

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Last modified by ben_bro Friday
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Changing personal email

Dropboxer reply
Last modified by ricky1a Friday
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unauthorized charges

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Posts
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393Views
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Last modified by yesterday
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22Views
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Cannot verify email address

Dropboxer reply
Last modified by imagfinder yesterday
383Views
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27Views
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320Views
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Last modified by JudMcCranie Saturday
79Views
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27Views
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Last modified by OldKathy Saturday
29Views
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Dropbox is full

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Last modified by Saturday
391Views
12Replies

Changing personal email

Dropboxer reply
Last modified by ricky1a Friday
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Last modified by Roger L.2 Thursday
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Last modified by a week ago
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Last modified by finsnlinit a week ago
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IPv6 Support??

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Last modified by mdavids a week ago
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Last modified by Gwood 2 weeks ago
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e mails

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Manage Team Account

Dropboxer reply
Last modified by 2 weeks ago
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Last modified by 2 weeks ago
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save emails to my dropbox

Dropboxer reply
Last modified by 2 weeks ago
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Last modified by mark_ciantar97 3 weeks ago
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393Views
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6Views
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Last modified by yesterday
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Last modified by yesterday
170Views
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Old account closed

Dropboxer reply
Last modified by yesterday
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Last modified by yesterday
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Last modified by Tuesday
187Views
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Last modified by Tuesday
17Views
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49Views
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Last modified by Monday
52Views
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Last modified by Monday
32Views
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unauthorized charges

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Last modified by Monday
49Views
7Replies
30Views
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Last modified by Monday
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Last modified by Monday
24Views
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57Views
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Last modified by Sunday
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Last modified by ben_bro Friday
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unauthorized charges

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Last modified by Thursday
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Last modified by Thursday
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Upgrade personal account, not work

Dropboxer reply Expert reply
Last modified by Thursday
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Last modified by a week ago
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Emails

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Last modified by a week ago
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Last modified by a week ago
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Last modified by a week ago
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Licenses Went missing

Dropboxer reply
Last modified by a week ago
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Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.