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Known issues - updated Aug 14th see more

Manage account

Customize Dropbox, and make sure you’ve always got access.

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turkish character problem

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Dell - Promotion 20 GB

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Emailed links?

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Refunds after end of service

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forgot user name and password

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No linked account in Windows 7

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Need to change my email address

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How to open Password protection for .pdf files and folders.

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Windows 10 default Dropbox account

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forgot user name and password

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How to open Password protection for .pdf files and folders.

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Unsollicited one-time Dropbox security code

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Strange dropbox admin message and link

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Can I confirm a refund?

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Forgot to cancel trial and was charged $450.

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Two factor problem = account lost. user since 2009.

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Add second email address to account

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How do I unsubscribe and delete my Dropbox account?

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Want to downgrade from Dropbox Business

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Need to change my email address

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What quota does Dropbox Plus have?

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My "screenshots" folder suddenly disappeared, why?

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cancel my Dropbox Business trial

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turkish character problem

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Last modified by Hüseyin P. 17 hours ago
1420Views
43Replies

Dell - Promotion 20 GB

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Last modified by 17 hours ago
38Views
4Replies

Need help with a refund

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Last modified by yesterday
125Views
6Replies

Emailed links?

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Cancel subscription

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Refunds after end of service

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Last modified by Friday
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44Views
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28Views
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No linked account in Windows 7

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Last modified by Thursday
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40Views
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Need to change my email address

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38Views
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100Views
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43Views
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Windows 10 default Dropbox account

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Can you help me cancel my account?

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Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.

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