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Manage account

Customize Dropbox, and make sure you’ve always got access.

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Last modified by 5 hours ago
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Last modified by 12 hours ago
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How do I cancel my trial?

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Payment

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Not receiving emails for password reset

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Account deletion

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Last modified by mobilize0303 Friday
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cancel dropbox plus trial

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Last modified by delete_account Thursday
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Last modified by Thursday
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Cancel and reuse the free account

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Last modified by Andy Thursday
18Views
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Last modified by Thursday
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Billing & Refunds

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Last modified by EmilyW Thursday
37Views
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Last modified by Brian G.43 Wednesday
162Views
9Replies

Billing information

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Last modified by artsychicklet Wednesday
38Views
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Refund?

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1179Views
17Replies
Last modified by chrisodink Tuesday
344Views
4Replies
Last modified by val l.4 Tuesday
571Views
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用户名可以更改吗

Dropboxer reply
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1Replies
Last modified by Tuesday
447Views
19Replies
Posts
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Last modified by 14 hours ago
22Views
1Replies

How do I cancel my trial?

Dropboxer reply Expert reply
Last modified by 18 hours ago
1433Views
7Replies
Last modified by yesterday
15Views
1Replies
Last modified by Friday
279Views
4Replies
Last modified by Thursday
81Views
4Replies

Cancel and reuse the free account

Dropboxer reply Expert reply
Last modified by Thursday
65Views
2Replies
Last modified by Thursday
115Views
8Replies

Billing & Refunds

Dropboxer reply Expert reply
Last modified by Thursday
272Views
20Replies
Last modified by chrisodink Tuesday
344Views
4Replies
Last modified by val l.4 Tuesday
571Views
2Replies
Last modified by Tuesday
447Views
19Replies
Last modified by Monday
1400Views
4Replies
73Views
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Deleted Files won't stay deleted

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Last modified by SaraAmies Monday
820Views
7Replies

Removing a licence

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Last modified by pravesh_b a week ago
111Views
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Last modified by EIDDHIPALA a week ago
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91Views
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Last modified by a week ago
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Last modified by a week ago
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Billing

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Last modified by Adelaide a week ago
141Views
2Replies

What is Work Dropbox?

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Last modified by 2 weeks ago
1742Views
10Replies

logging out

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Last modified by jshdixon 2 weeks ago
1231Views
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Pwned by Dropbox

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Last modified by danipm21 2 weeks ago
160Views
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Gifting Dropbox no longer works?

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Last modified by 2 weeks ago
776Views
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117Views
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Last modified by qlam 2 weeks ago
166Views
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52Views
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Last modified by mschwich 2 weeks ago
160Views
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Change Billing Country

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Last modified by 2 weeks ago
1388Views
27Replies

Hurricane Irma

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Last modified by 2 weeks ago
100Views
1Replies
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Last modified by 5 hours ago
36Views
1Replies
Last modified by 12 hours ago
43Views
3Replies
Last modified by 18 hours ago
4484Views
16Replies

Payment

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Last modified by yesterday
69Views
3Replies

Not receiving emails for password reset

Dropboxer reply Expert reply
Last modified by yesterday
875Views
13Replies

Account deletion

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Last modified by yesterday
24Views
1Replies
Last modified by yesterday
181Views
6Replies
30Views
1Replies
Last modified by mobilize0303 Friday
40Views
2Replies
Last modified by brianrb Friday
109Views
8Replies
Last modified by Friday
20Views
1Replies

cancel dropbox plus trial

Dropboxer reply
Last modified by Thursday
97Views
3Replies
Last modified by delete_account Thursday
256Views
2Replies
Last modified by Andy Thursday
18Views
1Replies
Last modified by EmilyW Thursday
37Views
2Replies
Last modified by Brian G.43 Wednesday
162Views
9Replies

Billing information

Expert reply
Last modified by artsychicklet Wednesday
38Views
2Replies

Refund?

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Last modified by sundmedsommer Wednesday
1179Views
17Replies

用户名可以更改吗

Dropboxer reply
Last modified by Tuesday
24Views
1Replies
Last modified by Monday
38Views
1Replies
Last modified by Monday
34Views
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Support ticket

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Last modified by TLAK Monday
1544Views
33Replies

Deleting licenses

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Last modified by a week ago
1752Views
27Replies

Updating Credit Card

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Last modified by a week ago
35Views
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55Views
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Last modified by Belle90 a week ago
105Views
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Last modified by Alex228 a week ago
111Views
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Last modified by a week ago
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access to account

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Last modified by 2 weeks ago
79Views
3Replies

Linked devices & OS

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Last modified by 2 weeks ago
54Views
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Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.