cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Calling all Android users to try our new feature - Join now!

Manage account

Customize Dropbox, and make sure you’ve always got access.

Ask a question
Posts
Views
Replies
Last modified by Robert65 3 hours ago
1Views
0Replies
Last modified by rseline 3 hours ago
90Views
3Replies
Last modified by 7 hours ago
115Views
5Replies
Last modified by Jinxtah 7 hours ago
24Views
6Replies
Last modified by calle 11 hours ago
16Views
2Replies
Last modified by 16 hours ago
292Views
8Replies

Combining 2 accounts

Expert reply
Last modified by Samagnolia2 yesterday
240Views
6Replies

can not change email without a password reset

Dropboxer reply Expert reply
Last modified by Friday
289Views
7Replies
Last modified by Friday
34Views
6Replies
Last modified by Friday
14Views
1Replies
412Views
2Replies

Recurring paypal payment fails every month

Dropboxer reply Expert reply
Last modified by Thursday
73Views
12Replies
Last modified by Thursday
21Views
1Replies

Dropbox support is horrible

Dropboxer reply Expert reply
Last modified by Wednesday
107Views
9Replies
Last modified by mbpckb Wednesday
199Views
8Replies
Last modified by Wednesday
14Views
1Replies
Last modified by Tuesday
69Views
3Replies
Last modified by Tuesday
7Views
3Replies
28Views
1Replies
Last modified by coolice Tuesday
149Views
4Replies

Payment

Dropboxer reply Expert reply
Last modified by Tuesday
54Views
6Replies

Merging two Dropbox folders

Dropboxer reply
Last modified by Tuesday
14Views
1Replies
Last modified by boubacar B. Tuesday
109Views
2Replies
60Views
9Replies
8Views
0Replies
Last modified by POd a week ago
95Views
6Replies
Last modified by a week ago
111Views
8Replies

Please help-$850!

Dropboxer reply Expert reply
Last modified by saraamyhair a week ago
37Views
3Replies

deleting files

Expert reply
Last modified by denniecody a week ago
44Views
8Replies
17Views
1Replies
Posts
Views
Replies
Last modified by rseline 3 hours ago
90Views
3Replies
Last modified by 7 hours ago
115Views
5Replies

Combining 2 accounts

Expert reply
Last modified by Samagnolia2 yesterday
240Views
6Replies

can not change email without a password reset

Dropboxer reply Expert reply
Last modified by Friday
289Views
7Replies
Last modified by Thursday
21Views
1Replies
Last modified by Wednesday
14Views
1Replies
28Views
1Replies
Last modified by coolice Tuesday
149Views
4Replies

Payment

Dropboxer reply Expert reply
Last modified by Tuesday
54Views
6Replies
Last modified by 2 weeks ago
29Views
3Replies
Last modified by 2 weeks ago
26Views
1Replies
Last modified by 2 weeks ago
34Views
3Replies
Last modified by 2 weeks ago
11Views
1Replies
19Views
3Replies

Folders

Expert reply
Last modified by 2 weeks ago
16Views
1Replies
Last modified by 2 weeks ago
8Views
1Replies

Email Issues

Dropboxer reply Expert reply
Last modified by JagerClark 2 weeks ago
50Views
4Replies

Copyright issue

Expert reply
Last modified by 2 weeks ago
25Views
1Replies

Billing

Expert reply
Last modified by 2 weeks ago
18Views
1Replies
Last modified by BWMW 2 weeks ago
59Views
2Replies
Last modified by 2 weeks ago
52Views
3Replies

Events

Expert reply
Last modified by Optimus_Prime 2 weeks ago
29Views
2Replies
82Views
8Replies

COMPLAINT - incorrect payment - need a refund

Dropboxer reply Expert reply
Last modified by marijndane 2 weeks ago
62Views
6Replies
Last modified by mariannepasion 2 weeks ago
38Views
4Replies

downgrade

Expert reply
Last modified by 2 weeks ago
31Views
1Replies
Last modified by 3 weeks ago
18Views
2Replies
Last modified by 3 weeks ago
27Views
1Replies
Last modified by 3 weeks ago
24Views
1Replies

Extra payment

Expert reply
Last modified by msteinmetz 3 weeks ago
59Views
2Replies
Posts
Views
Replies
Last modified by Robert65 3 hours ago
1Views
0Replies
Last modified by Jinxtah 7 hours ago
24Views
6Replies
Last modified by calle 11 hours ago
16Views
2Replies
Last modified by 16 hours ago
292Views
8Replies
Last modified by Friday
34Views
6Replies
Last modified by Friday
14Views
1Replies
412Views
2Replies

Recurring paypal payment fails every month

Dropboxer reply Expert reply
Last modified by Thursday
73Views
12Replies

Dropbox support is horrible

Dropboxer reply Expert reply
Last modified by Wednesday
107Views
9Replies
Last modified by mbpckb Wednesday
199Views
8Replies
Last modified by Tuesday
69Views
3Replies
Last modified by Tuesday
7Views
3Replies

Merging two Dropbox folders

Dropboxer reply
Last modified by Tuesday
14Views
1Replies
Last modified by boubacar B. Tuesday
109Views
2Replies
60Views
9Replies
8Views
0Replies
Last modified by POd a week ago
95Views
6Replies
Last modified by a week ago
111Views
8Replies

Please help-$850!

Dropboxer reply Expert reply
Last modified by saraamyhair a week ago
37Views
3Replies

deleting files

Expert reply
Last modified by denniecody a week ago
44Views
8Replies
17Views
1Replies
Last modified by a week ago
13Views
1Replies
Last modified by a week ago
55Views
5Replies

Need a real person

Expert reply
Last modified by a week ago
21Views
2Replies
Last modified by 2 weeks ago
24Views
3Replies
Last modified by 2 weeks ago
31Views
3Replies

****** off

Expert reply
Last modified by 2 weeks ago
26Views
1Replies
Last modified by 2 weeks ago
21Views
5Replies
Last modified by Aaronrmccleary 2 weeks ago
9Views
0Replies
16Views
1Replies

Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.