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Known issues - updated June 21st see more

Manage account

Customize Dropbox, and make sure you’ve always got access.

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Combining 2 accounts

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Last modified by 5 hours ago
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PIN Code Not Accepted By Telephone Support System

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17Replies
Last modified by yesterday
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1Replies

Changing email address "already exists"

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cancel a dropbox plus subscription

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Pay for three accounts, but only get the storage of 1

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Logging into web browser with separate desktop account

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6Replies
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56Views
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Subscription question

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9Replies

Keep getting Dropbox error "This session has expired"

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51Views
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Billing error

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Cancel monthly payment

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3Replies

User Name Change

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6Replies
Last modified by Monday
59Views
1Replies

adding more GBS

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Last modified by jeb2 Monday
53Views
4Replies

Help Needed

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Last modified by Monday
39Views
1Replies

Can I join the iOS beta version of the Dropbox mobile app?

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Last modified by voidfangxx Saturday
1481Views
15Replies

Typo in Email when sharing files

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Last modified by Dalton1 a week ago
556Views
10Replies

Dropbox Business Cancel and Refund - urgent

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Last modified by a week ago
230Views
13Replies
Last modified by a week ago
89Views
2Replies
Last modified by a week ago
104Views
5Replies
Last modified by a week ago
1079Views
7Replies

Problem backing up Dropbox files

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Last modified by a week ago
44Views
1Replies

Referral status not visible

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Last modified by 2 weeks ago
108Views
9Replies
Last modified by 2 weeks ago
87Views
2Replies
Posts
Views
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Combining 2 accounts

Community Expert Reply
Last modified by 5 hours ago
1157Views
8Replies
Last modified by yesterday
125Views
4Replies

cancel a dropbox plus subscription

Dropbox Staff Reply Community Expert Reply
Last modified by yesterday
2057Views
8Replies

Logging into web browser with separate desktop account

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Last modified by Thursday
63Views
6Replies
Last modified by Thursday
54Views
3Replies

Subscription question

Community Expert Reply
Last modified by Wednesday
90Views
9Replies
Last modified by Wednesday
45Views
5Replies

Billing error

Dropbox Staff Reply
Last modified by Wednesday
33Views
1Replies

Cancel monthly payment

Dropbox Staff Reply Community Expert Reply
Last modified by Monday
72Views
3Replies

User Name Change

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Last modified by Monday
804Views
6Replies
Last modified by Monday
59Views
1Replies

Can I join the iOS beta version of the Dropbox mobile app?

Dropbox Staff Reply Community Expert Reply
Last modified by voidfangxx Saturday
1481Views
15Replies

Dropbox Business Cancel and Refund - urgent

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Last modified by a week ago
230Views
13Replies
Last modified by a week ago
104Views
5Replies

Problem backing up Dropbox files

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Last modified by a week ago
44Views
1Replies

Bulk delete of linked devices.

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Last modified by MrFraggle 2 weeks ago
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5Replies
Last modified by 2 weeks ago
99Views
2Replies
Last modified by 2 weeks ago
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Last modified by 2 weeks ago
49Views
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Last modified by 2 weeks ago
64Views
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How do I cancel my trial?

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Last modified by Terry987 2 weeks ago
4038Views
18Replies
Last modified by 2 weeks ago
719Views
7Replies

Email messages have wrong name in message header

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Last modified by 3 weeks ago
141Views
15Replies

Cannot establish a secure connection

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Last modified by Eletros 3 weeks ago
5195Views
13Replies

How can I downgrade my paid account?

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Last modified by aligarsister 3 weeks ago
152Views
7Replies

How to organize files

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Last modified by dcanedo 3 weeks ago
390Views
8Replies

account became active again after I let it go

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Last modified by spock1 3 weeks ago
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6Replies
Last modified by 4 weeks ago
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1Replies
Last modified by 4 weeks ago
135Views
4Replies
Last modified by 4 weeks ago
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2Replies
Posts
Views
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PIN Code Not Accepted By Telephone Support System

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Last modified by 17 hours ago
328Views
17Replies
Last modified by yesterday
23Views
1Replies

Changing email address "already exists"

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Last modified by yesterday
42Views
2Replies

Pay for three accounts, but only get the storage of 1

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Last modified by Thursday
56Views
4Replies
56Views
1Replies

Keep getting Dropbox error "This session has expired"

Dropbox Staff Reply Community Expert Reply
Last modified by Wednesday
44Views
7Replies
51Views
2Replies
49Views
3Replies

adding more GBS

Community Expert Reply
Last modified by jeb2 Monday
53Views
4Replies

Help Needed

Dropbox Staff Reply
Last modified by Monday
39Views
1Replies

Typo in Email when sharing files

Dropbox Staff Reply Community Expert Reply
Last modified by Dalton1 a week ago
556Views
10Replies
Last modified by a week ago
89Views
2Replies
Last modified by a week ago
1079Views
7Replies

Referral status not visible

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Last modified by 2 weeks ago
108Views
9Replies
Last modified by 2 weeks ago
87Views
2Replies
Last modified by 2 weeks ago
61Views
4Replies
Last modified by 2 weeks ago
63Views
1Replies

Former account

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Last modified by 2 weeks ago
44Views
1Replies
Last modified by 2 weeks ago
231Views
2Replies

deleted files

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Last modified by 2 weeks ago
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3Replies
Last modified by 2 weeks ago
59Views
3Replies
Last modified by 2 weeks ago
93Views
5Replies

Account Breakdown

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Last modified by 2 weeks ago
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3Replies
Last modified by 2 weeks ago
164Views
4Replies
Last modified by 2 weeks ago
146Views
5Replies

Incorrect charges

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Last modified by 2 weeks ago
66Views
2Replies
Last modified by 2 weeks ago
88Views
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55Views
1Replies
Last modified by 2 weeks ago
79Views
3Replies
Last modified by Musiclee 2 weeks ago
90975Views
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Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.

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