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Manage account

Customize Dropbox, and make sure you’ve always got access.

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Refund

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Last modified by 4 hours ago
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Access to an account

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End free trial

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Refund

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File count and folder size?

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How do i cancel subscription

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Payment

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multiple accounts

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Upgrade

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Last modified by Wednesday
66Views
7Replies

What is Difference between Pro and Business?

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58Views
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Last modified by JerryKrantman Tuesday
577Views
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I need MY dropbox back!

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Uploaded Files folder

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69Views
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Last modified by Tuesday
342Views
5Replies

Payment Refund

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Last modified by Monday
54Views
1Replies

Dropbox Won't Stop Charging Credit Card

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Last modified by martin035 Monday
3216Views
64Replies

verst domain name

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Last modified by Sunday
61Views
1Replies
Last modified by a week ago
1582Views
19Replies
Last modified by a week ago
35Views
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Dropbox pro

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Last modified by a week ago
373Views
43Replies
Last modified by a week ago
60Views
1Replies
53Views
2Replies

Update billing information

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Last modified by a week ago
91Views
2Replies

credit card update

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Last modified by a week ago
102Views
2Replies
Last modified by a week ago
80Views
1Replies
Posts
Views
Replies

End free trial

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Last modified by facard yesterday
788Views
4Replies
Last modified by Friday
30Views
1Replies

Refund

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Last modified by Friday
133Views
10Replies

File count and folder size?

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Last modified by Thursday
1273Views
12Replies

How do i cancel subscription

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Last modified by Thursday
202Views
4Replies

Payment

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Last modified by Thursday
85Views
3Replies

multiple accounts

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Last modified by Thursday
116Views
2Replies
Last modified by JerryKrantman Tuesday
577Views
6Replies

I need MY dropbox back!

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Last modified by Tuesday
168Views
3Replies

Uploaded Files folder

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Last modified by Tuesday
69Views
3Replies

Payment Refund

Expert reply
Last modified by Monday
54Views
1Replies

Dropbox Won't Stop Charging Credit Card

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Last modified by martin035 Monday
3216Views
64Replies

verst domain name

Expert reply
Last modified by Monday
44Views
1Replies
Last modified by Sunday
61Views
1Replies
Last modified by a week ago
1582Views
19Replies
Last modified by a week ago
35Views
1Replies
Last modified by a week ago
60Views
1Replies
53Views
2Replies

Update billing information

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Last modified by a week ago
91Views
2Replies

credit card update

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Last modified by a week ago
102Views
2Replies
Last modified by a week ago
80Views
1Replies
Last modified by a week ago
66Views
1Replies

Am I able to delay payment?

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Last modified by 2 weeks ago
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Deleting

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Last modified by 2 weeks ago
150Views
7Replies
Last modified by 2 weeks ago
53Views
1Replies

Refund

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Last modified by 2 weeks ago
105Views
1Replies
118Views
2Replies

Can I speak to a real person

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Last modified by 2 weeks ago
150Views
6Replies

Account disabled

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Last modified by 2 weeks ago
470Views
5Replies

"We noticed a new sign in to your Dropbox."

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Last modified by 2 weeks ago
145Views
5Replies
Posts
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Refund

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Last modified by 4 hours ago
45Views
7Replies

Access to an account

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Last modified by 9 hours ago
17Views
1Replies
Last modified by Friday
40Views
3Replies
Last modified by Wednesday
100Views
3Replies

Upgrade

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Last modified by Wednesday
42Views
2Replies
Last modified by Wednesday
66Views
7Replies

What is Difference between Pro and Business?

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Last modified by Tuesday
58Views
2Replies
Last modified by Tuesday
342Views
5Replies

Dropbox pro

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Last modified by a week ago
373Views
43Replies

i forget my password

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Last modified by 2 weeks ago
76Views
1Replies

Billing discrepency

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Last modified by 2 weeks ago
35Views
2Replies

Problem with Resubscribing

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Last modified by 3 weeks ago
112Views
7Replies
12494Views
60Replies
Last modified by 4 weeks ago
95Views
3Replies

Billing

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Last modified by 4 weeks ago
166Views
3Replies

I lost my account

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Last modified by TreBock 4 weeks ago
163Views
6Replies
Last modified by a month ago
80Views
1Replies

Cancelling

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Last modified by a month ago
266Views
2Replies

wrongfully charged

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Last modified by a month ago
102Views
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Access

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Last modified by a month ago
194Views
5Replies
98Views
3Replies

Re: Two Accounts

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Last modified by a month ago
120Views
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PC Shortcut

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Last modified by a month ago
126Views
3Replies
Last modified by a month ago
99Views
1Replies
97Views
2Replies

Account email - no access & forgotten password

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Last modified by a month ago
163Views
5Replies

Refund support

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Last modified by a month ago
86Views
1Replies

Business Account Cancel and Refund

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Last modified by a month ago
178Views
5Replies

Re: Unauthorized account upgrade

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Last modified by a month ago
90Views
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Last modified by Robb_S a month ago
254Views
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Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.