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Known issues updated - May 22 see more

Manage account

Customize Dropbox, and make sure you’ve always got access.

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Cancelling attempt

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Last modified by 2 hours ago
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1Replies

Organize photos

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Last modified by 3 hours ago
34Views
3Replies

Desktop App Note Taking?

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Last modified by Elixir 4 hours ago
29Views
2Replies

Syncing

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Last modified by yesterday
16Views
1Replies

Invalid email address

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Last modified by grandmalara yesterday
53Views
2Replies

Formatting computer

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Last modified by Monday
43Views
2Replies

Refund

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Last modified by Monday
39Views
2Replies

I need refund

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Last modified by Monday
32Views
3Replies

Credit card linked to an unknown account, how to cancel?

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Last modified by Monday
40Views
4Replies
Last modified by Monday
20Views
1Replies
Last modified by Monday
45Views
1Replies

Is Dropbox plus GDPR compliant?

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Last modified by Sunday
297Views
1Replies

PIN Code Not Accepted By Telephone Support System

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Last modified by Saturday
175Views
10Replies

Did not cancel trial in time.

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Last modified by Saturday
91Views
8Replies

Print from Dropbox

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Last modified by yuniorvr Thursday
175Views
2Replies
Last modified by Elixir Wednesday
60Views
1Replies

Subscription invoice

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Last modified by a week ago
54Views
1Replies

Back to Dropbox Plus

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Last modified by a week ago
163Views
8Replies

Re: How to upgarde free account

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Last modified by a week ago
55Views
1Replies
Last modified by a week ago
53Views
1Replies

Files not showing up.

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Last modified by a week ago
41Views
2Replies

Dropbox Account Hacked

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Last modified by masterchanger a week ago
211Views
2Replies
Last modified by a week ago
954Views
5Replies
44Views
1Replies
43Views
1Replies

Change personal linked account

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Last modified by a week ago
237Views
6Replies
Last modified by plewis02 a week ago
2137Views
6Replies

Deleting my dropbox account

Community Expert Reply
Last modified by a week ago
440Views
3Replies
Last modified by a week ago
503Views
9Replies
81Views
1Replies
Posts
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Invalid email address

Community Expert Reply
Last modified by grandmalara yesterday
53Views
2Replies

I need refund

Community Expert Reply
Last modified by Monday
32Views
3Replies
Last modified by Monday
45Views
1Replies

Is Dropbox plus GDPR compliant?

Community Expert Reply
Last modified by Sunday
297Views
1Replies

Did not cancel trial in time.

Dropbox Staff Reply Community Expert Reply
Last modified by Saturday
91Views
8Replies
Last modified by Elixir Wednesday
60Views
1Replies

Subscription invoice

Dropbox Staff Reply
Last modified by a week ago
54Views
1Replies

Back to Dropbox Plus

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
163Views
8Replies

Dropbox Account Hacked

Community Expert Reply
Last modified by masterchanger a week ago
211Views
2Replies

Change personal linked account

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
237Views
6Replies
Last modified by plewis02 a week ago
2137Views
6Replies

Deleting my dropbox account

Community Expert Reply
Last modified by a week ago
440Views
3Replies
Last modified by a week ago
503Views
9Replies
81Views
1Replies

How do I cancel my trial?

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Last modified by 2 weeks ago
3512Views
14Replies

Change account on several PC

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Last modified by 2 weeks ago
195Views
2Replies

After Leaving the Military, email became inactive. Forgot Password.

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Last modified by 2 weeks ago
195Views
6Replies
Last modified by 2 weeks ago
155Views
1Replies

Re: Cannot verify email address

Dropbox Staff Reply
Last modified by 2 weeks ago
82Views
1Replies

Show file size

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Last modified by 2 weeks ago
1555Views
8Replies

Login Issues - Chrome

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Last modified by 2 weeks ago
75Views
2Replies

adding an additional email address

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Last modified by 2 weeks ago
85Views
1Replies
Last modified by 2 weeks ago
194Views
10Replies

Limiting access to one computer

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Last modified by 2 weeks ago
77Views
1Replies

I need help on my account.

Dropbox Staff Reply
Last modified by 2 weeks ago
122Views
2Replies
Last modified by 2 weeks ago
104Views
1Replies

丟失的文件

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Last modified by 2 weeks ago
144Views
6Replies

Cancelled on the last day of my trail, but money was still deducted

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Last modified by MattyMoo 2 weeks ago
124Views
3Replies
Last modified by 2 weeks ago
105Views
2Replies
Last modified by 2 weeks ago
179Views
2Replies
Posts
Views
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Cancelling attempt

Dropbox Staff Reply
Last modified by 2 hours ago
12Views
1Replies

Organize photos

Dropbox Staff Reply Community Expert Reply
Last modified by 3 hours ago
34Views
3Replies

Desktop App Note Taking?

Dropbox Staff Reply
Last modified by Elixir 4 hours ago
29Views
2Replies

Syncing

Dropbox Staff Reply
Last modified by yesterday
16Views
1Replies

Formatting computer

Dropbox Staff Reply
Last modified by Monday
43Views
2Replies

Refund

Dropbox Staff Reply Community Expert Reply
Last modified by Monday
39Views
2Replies

Credit card linked to an unknown account, how to cancel?

Dropbox Staff Reply Community Expert Reply
Last modified by Monday
40Views
4Replies
Last modified by Monday
20Views
1Replies

PIN Code Not Accepted By Telephone Support System

Dropbox Staff Reply Community Expert Reply
Last modified by Saturday
175Views
10Replies

Print from Dropbox

Community Expert Reply
Last modified by yuniorvr Thursday
175Views
2Replies

Re: How to upgarde free account

Dropbox Staff Reply
Last modified by a week ago
55Views
1Replies
Last modified by a week ago
53Views
1Replies

Files not showing up.

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
41Views
2Replies
Last modified by a week ago
954Views
5Replies
44Views
1Replies
43Views
1Replies
Last modified by April
247Views
10Replies

MOVING PICTURES TO FOLDERS

Community Expert Reply
Last modified by March
476Views
3Replies

Is this email a scam?

Community Expert Reply
Last modified by March
237Views
3Replies

Cannot login

Community Expert Reply
Last modified by March
232Views
1Replies

export pictures

Community Expert Reply
Last modified by March
177Views
1Replies
Last modified by March
196Views
1Replies

£423 uploaded to DropBox

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Last modified by March
239Views
5Replies
Last modified by ANDRSProjects March
172Views
3Replies

Dropbox Market Research Survey

Community Expert Reply
Last modified by March
282Views
1Replies

I need help correct my account email.

Community Expert Reply
Last modified by March
507Views
5Replies

Multiple Team Folders under the same dropbox account

Dropbox Staff Reply Community Expert Reply
Last modified by March
217Views
3Replies

Re: Billing Dispute

Dropbox Staff Reply Community Expert Reply
Last modified by March
223Views
4Replies

Two accounts -- need to cancel one

Dropbox Staff Reply Community Expert Reply
Last modified by March
189Views
3Replies
Last modified by March
145Views
1Replies

Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.

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