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Known issues - updated Aug 14th see more

Manage account

Customize Dropbox, and make sure you’ve always got access.

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Need to change my email address

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Unauthorised billing by Dropbox

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Priser på dansk.

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How to open Password protection for .pdf files and folders.

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Need help with a refund

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Windows 10 default Dropbox account

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Move directory on PC

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Can you help me cancel my account?

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Posts
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Need to change my email address

Community Expert Reply
Last modified by Sarahmnsu 10m ago
1232Views
5Replies

How to open Password protection for .pdf files and folders.

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Last modified by Ro8 yesterday
63Views
3Replies
855Views
10Replies
Last modified by klxdrt Tuesday
81Views
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Last modified by anewphotos Monday
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Unsollicited one-time Dropbox security code

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Strange dropbox admin message and link

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Can I confirm a refund?

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Forgot to cancel trial and was charged $450.

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Two factor problem = account lost. user since 2009.

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Add second email address to account

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How do I unsubscribe and delete my Dropbox account?

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Want to downgrade from Dropbox Business

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What quota does Dropbox Plus have?

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My "screenshots" folder suddenly disappeared, why?

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cancel my Dropbox Business trial

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Switch to Advanced Plan

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Changing email address associated with DB account

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Unauthorised billing by Dropbox

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Last modified by ecollis 2 hours ago
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Priser på dansk.

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Last modified by 5 hours ago
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13Views
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75Views
6Replies
Last modified by yesterday
17Views
1Replies

Need help with a refund

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Last modified by yesterday
79Views
4Replies
33Views
1Replies

Windows 10 default Dropbox account

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Last modified by yesterday
24Views
1Replies
Last modified by yesterday
38Views
2Replies

Move directory on PC

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Last modified by Tuesday
43Views
3Replies
Last modified by Tuesday
20Views
2Replies
Last modified by Monday
19Views
1Replies
Last modified by Monday
76Views
3Replies

Can you help me cancel my account?

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Payment and Billing Help

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How can I cancel my paid plan?

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Cancel employee subscription

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Is there somewhere I can get my deleted files back?

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iOS 11 Files App iPad

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Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.

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