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Known issues - updated July 13th see more

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Customize Dropbox, and make sure you’ve always got access.

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Temporary mail

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Cancel PLUS without deleting account

Community Expert Reply
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1Replies

How to cancel a Dropbox Plus subscription

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Last modified by jkbutcher721 Sunday
3664Views
23Replies

Need to leave Business account but can't contact admin

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Last modified by mm310 Friday
70Views
3Replies

Australian Consumer Law -Refund

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Last modified by Friday
933Views
12Replies

Email address is already taken

Community Expert Reply
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46Views
1Replies
39Views
1Replies

What is the dropbox system time?

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3Replies
21Views
1Replies
Last modified by Thursday
24Views
1Replies

Being Charged for an Account I Cancelled

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22Views
2Replies

Old Dropbox Accounts

Community Expert Reply
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63Views
3Replies
Last modified by Wednesday
32Views
1Replies
147Views
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47Views
1Replies
Last modified by a week ago
31Views
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Third licence not deletable

Dropbox Staff Reply
Last modified by a week ago
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1Replies
50Views
3Replies

Refund refused - account deleted.

Dropbox Staff Reply
Last modified by RSL_Team a week ago
92Views
3Replies
2775Views
13Replies

do i need business account ?

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
48Views
3Replies
Last modified by 2 weeks ago
51Views
1Replies
Last modified by 2 weeks ago
2233Views
7Replies

Cannot establish a secure connection

Community Expert Reply
Last modified by jamesbnh 2 weeks ago
5831Views
14Replies
Last modified by ph33 2 weeks ago
62Views
2Replies
Posts
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Last modified by yesterday
76Views
2Replies

Cancel PLUS without deleting account

Community Expert Reply
Last modified by Sunday
25Views
1Replies

How to cancel a Dropbox Plus subscription

Dropbox Staff Reply Community Expert Reply
Last modified by jkbutcher721 Sunday
3664Views
23Replies

Email address is already taken

Community Expert Reply
Last modified by Friday
46Views
1Replies
39Views
1Replies

Refund refused - account deleted.

Dropbox Staff Reply
Last modified by RSL_Team a week ago
92Views
3Replies

Cannot establish a secure connection

Community Expert Reply
Last modified by jamesbnh 2 weeks ago
5831Views
14Replies
Last modified by ph33 2 weeks ago
62Views
2Replies
Last modified by 2 weeks ago
105Views
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106Views
1Replies

Changing Work Account to Personal

Dropbox Staff Reply
Last modified by 2 weeks ago
82Views
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Moving to Australia

Community Expert Reply
Last modified by 3 weeks ago
73Views
2Replies
60Views
5Replies
Last modified by Elixir 3 weeks ago
58Views
1Replies

Can I join the iOS beta version of the Dropbox mobile app?

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Last modified by xavieredouard 3 weeks ago
1585Views
14Replies
Last modified by 3 weeks ago
159Views
3Replies
Last modified by 3 weeks ago
87Views
1Replies
Last modified by hyeonjoong 3 weeks ago
84Views
2Replies

Increase in monthly fee for paid plan?

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
108Views
3Replies

Accidentally purchased a yearly subscription

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Last modified by 3 weeks ago
1001Views
5Replies
Last modified by 3 weeks ago
210Views
6Replies

Business account - cancel and refund

Community Expert Reply
Last modified by 3 weeks ago
151Views
1Replies

Why are my latest posts to the forum being rejected?

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
579Views
7Replies

Combining 2 accounts

Community Expert Reply
Last modified by 3 weeks ago
1252Views
8Replies

Pay for three accounts, but only get the storage of 1

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Last modified by 4 weeks ago
116Views
4Replies

Logging into web browser with separate desktop account

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Last modified by 4 weeks ago
122Views
6Replies
Last modified by 4 weeks ago
111Views
3Replies

Subscription question

Community Expert Reply
Last modified by a month ago
164Views
9Replies
Last modified by a month ago
102Views
5Replies

Billing error

Dropbox Staff Reply
Last modified by a month ago
79Views
1Replies
Posts
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Temporary mail

Dropbox Staff Reply
Last modified by Belal1 yesterday
16Views
2Replies
Last modified by yesterday
17Views
1Replies
Last modified by yesterday
12Views
1Replies
Last modified by Monday
16Views
1Replies
Last modified by Monday
18Views
1Replies

Need to leave Business account but can't contact admin

Dropbox Staff Reply Community Expert Reply
Last modified by mm310 Friday
70Views
3Replies

Australian Consumer Law -Refund

Dropbox Staff Reply Community Expert Reply
Last modified by Friday
933Views
12Replies

What is the dropbox system time?

Dropbox Staff Reply
Last modified by Thursday
34Views
3Replies
21Views
1Replies
Last modified by Thursday
24Views
1Replies

Being Charged for an Account I Cancelled

Dropbox Staff Reply Community Expert Reply
Last modified by Thursday
22Views
2Replies

Old Dropbox Accounts

Community Expert Reply
Last modified by Thursday
63Views
3Replies
Last modified by Wednesday
32Views
1Replies
147Views
3Replies
47Views
1Replies
Last modified by a week ago
31Views
1Replies

Third licence not deletable

Dropbox Staff Reply
Last modified by a week ago
27Views
1Replies
50Views
3Replies
2775Views
13Replies

do i need business account ?

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
48Views
3Replies
Last modified by 2 weeks ago
51Views
1Replies
Last modified by 2 weeks ago
2233Views
7Replies
61Views
1Replies

Backup Dropbox files

Dropbox Staff Reply
Last modified by 2 weeks ago
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Last modified by 2 weeks ago
48Views
1Replies
40Views
1Replies
Last modified by 2 weeks ago
54Views
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Last modified by 2 weeks ago
62Views
1Replies
47Views
1Replies

Dropbox Plus/Pro free trial button disappeared..?

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
85Views
2Replies

Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.

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