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Manage account

Customize Dropbox, and make sure you’ve always got access.

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Cancelling

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Last modified by yesterday
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Last modified by yesterday
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3Replies

Multiple Accounts

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Last modified by AndersonDandD yesterday
41Views
2Replies

Unsubscribe

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Last modified by Thursday
43Views
2Replies

sharing permission

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Last modified by Thursday
73Views
4Replies
58Views
3Replies
Last modified by Thursday
23Views
2Replies
53Views
3Replies

Dropbox Qualtrics Survey

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Last modified by shr00mie Thursday
71Views
4Replies
238Views
17Replies
Last modified by Wednesday
60Views
1Replies

changing email

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Last modified by OsamaSadek59 Wednesday
622Views
3Replies

I need to contact billing

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Last modified by Tuesday
78Views
2Replies
Last modified by Monday
2564Views
21Replies
Last modified by Monday
41Views
2Replies

Merging Accounts

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Last modified by Monday
33Views
1Replies
Last modified by Saturday
85Views
4Replies
Last modified by a week ago
68Views
3Replies

Billing

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Last modified by a week ago
112Views
2Replies

Pro-forma

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Last modified by a week ago
55Views
1Replies

Selecting all files

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Last modified by a week ago
2356Views
5Replies
Last modified by a week ago
90Views
1Replies
Last modified by 2 weeks ago
57Views
1Replies

Dropbox Refund

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Last modified by 2 weeks ago
1686Views
11Replies

link 2 plus accounts

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Last modified by 2 weeks ago
62Views
1Replies

Minimum licenses

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Last modified by 2 weeks ago
110Views
2Replies

Refund

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Last modified by 2 weeks ago
1952Views
31Replies
Last modified by karsibali 2 weeks ago
184Views
4Replies
Last modified by 2 weeks ago
98Views
1Replies

Personal and Business account confusion

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Last modified by cmok 2 weeks ago
292Views
22Replies
Posts
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Replies

Cancelling

Dropboxer reply Expert reply
Last modified by yesterday
44Views
2Replies

Multiple Accounts

Expert reply
Last modified by AndersonDandD yesterday
41Views
2Replies

Unsubscribe

Dropboxer reply Expert reply
Last modified by Thursday
43Views
2Replies

sharing permission

Dropboxer reply Expert reply
Last modified by Thursday
73Views
4Replies
53Views
3Replies

Dropbox Qualtrics Survey

Dropboxer reply Expert reply
Last modified by shr00mie Thursday
71Views
4Replies
238Views
17Replies

changing email

Expert reply
Last modified by OsamaSadek59 Wednesday
622Views
3Replies

I need to contact billing

Dropboxer reply Expert reply
Last modified by Tuesday
78Views
2Replies
Last modified by Monday
2564Views
21Replies
Last modified by Saturday
85Views
4Replies
Last modified by a week ago
68Views
3Replies

Billing

Dropboxer reply Expert reply
Last modified by a week ago
112Views
2Replies

Pro-forma

Dropboxer reply
Last modified by a week ago
55Views
1Replies

Selecting all files

Expert reply
Last modified by a week ago
2356Views
5Replies
Last modified by a week ago
90Views
1Replies
Last modified by 2 weeks ago
57Views
1Replies

Dropbox Refund

Dropboxer reply Expert reply
Last modified by 2 weeks ago
1686Views
11Replies

link 2 plus accounts

Dropboxer reply
Last modified by 2 weeks ago
62Views
1Replies

Minimum licenses

Dropboxer reply Expert reply
Last modified by 2 weeks ago
110Views
2Replies

Refund

Dropboxer reply Expert reply
Last modified by 2 weeks ago
1952Views
31Replies
Last modified by karsibali 2 weeks ago
184Views
4Replies
Last modified by 2 weeks ago
98Views
1Replies

Personal and Business account confusion

Dropboxer reply Expert reply
Last modified by cmok 2 weeks ago
292Views
22Replies

WebDAV support

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Last modified by Christian1971 2 weeks ago
2084Views
4Replies

Deleted dropbox accont

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Last modified by 2 weeks ago
122Views
2Replies
Last modified by 2 weeks ago
51Views
1Replies
Last modified by Pepper183 2 weeks ago
174Views
2Replies

Community log in

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Last modified by cmok 2 weeks ago
73Views
2Replies
Last modified by Pippa_g 2 weeks ago
232Views
4Replies
Posts
Views
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Last modified by yesterday
55Views
3Replies
58Views
3Replies
Last modified by Thursday
23Views
2Replies
Last modified by Wednesday
60Views
1Replies
Last modified by Monday
41Views
2Replies

Merging Accounts

Dropboxer reply
Last modified by Monday
33Views
1Replies
Last modified by 2 weeks ago
170Views
10Replies

Can't change password

Dropboxer reply
Last modified by 4 weeks ago
106Views
2Replies
Last modified by 4 weeks ago
101Views
3Replies
Last modified by a month ago
390Views
3Replies
Last modified by Vincent86 a month ago
77Views
0Replies

Is this email a scam?

Expert reply
Last modified by a month ago
146Views
3Replies
Last modified by a month ago
137Views
3Replies
Last modified by a month ago
115Views
4Replies
Last modified by a month ago
76Views
1Replies
Last modified by a month ago
823Views
4Replies
Last modified by groundhog a month ago
154Views
1Replies
Last modified by a month ago
72Views
1Replies

Print from Dropbox

Expert reply
Last modified by a month ago
91Views
1Replies
Last modified by a month ago
87Views
1Replies

Changed folder name

Expert reply
Last modified by a month ago
855Views
6Replies

export pictures

Expert reply
Last modified by a month ago
103Views
1Replies
Last modified by a month ago
126Views
1Replies

£423 uploaded to DropBox

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Last modified by a month ago
145Views
5Replies
108Views
3Replies
Last modified by a month ago
200Views
1Replies
Last modified by a month ago
429Views
5Replies
Last modified by March
155Views
3Replies

Re: Billing Dispute

Dropboxer reply Expert reply
Last modified by March
136Views
4Replies

Two accounts -- need to cancel one

Dropboxer reply Expert reply
Last modified by March
107Views
3Replies

Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.