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Manage account

Customize Dropbox, and make sure you’ve always got access.

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Canceling my Plus plan

Expert reply
Last modified by Sviatoslav 31m ago
25Views
2Replies
Last modified by okliebjosh yesterday
367Views
6Replies
Last modified by Yildizz yesterday
6Views
0Replies

Two computers one account

Dropboxer reply Expert reply
Last modified by Friday
49Views
2Replies
12Views
0Replies
Last modified by Friday
640Views
52Replies

Refund

Dropboxer reply
Last modified by Friday
21Views
2Replies
Last modified by CCMC Friday
415Views
5Replies
33Views
4Replies
14Views
1Replies
Last modified by Thursday
210Views
7Replies

changing email

Expert reply
Last modified by dawgdadstan Thursday
179Views
2Replies
Last modified by Thursday
1061Views
5Replies

Deleting licenses

Dropboxer reply Expert reply
Last modified by Energy Thursday
2367Views
28Replies
Last modified by Thursday
24Views
1Replies
Last modified by Ngan B. Thursday
355Views
3Replies
20Views
1Replies
Last modified by dmandhoney Wednesday
3614Views
34Replies
Last modified by behzod Wednesday
22Views
1Replies

Refund

Dropboxer reply Expert reply
Last modified by furniturePM Wednesday
633Views
18Replies

Add paper folder to dropbox

Dropboxer reply
Last modified by Wednesday
18Views
1Replies
361Views
9Replies

Class Action lawsuit

Dropboxer reply Expert reply
Last modified by petra23 Wednesday
410Views
13Replies
Last modified by Tuesday
300Views
11Replies

cannot access account

Expert reply
Last modified by Tuesday
87Views
3Replies
Last modified by Tuesday
23Views
1Replies

email

Dropboxer reply
Last modified by Tuesday
36Views
1Replies
Last modified by Tuesday
21Views
1Replies

turkish character problem

Dropboxer reply Expert reply
Last modified by Turker T. Tuesday
696Views
42Replies
Last modified by patman84 Tuesday
3871Views
20Replies
Posts
Views
Replies

Two computers one account

Dropboxer reply Expert reply
Last modified by Friday
49Views
2Replies
Last modified by Friday
640Views
52Replies
Last modified by CCMC Friday
415Views
5Replies
Last modified by Thursday
210Views
7Replies

changing email

Expert reply
Last modified by dawgdadstan Thursday
179Views
2Replies
Last modified by Thursday
1061Views
5Replies
Last modified by Ngan B. Thursday
355Views
3Replies

Refund

Dropboxer reply Expert reply
Last modified by furniturePM Wednesday
633Views
18Replies
Last modified by Tuesday
300Views
11Replies

cannot access account

Expert reply
Last modified by Tuesday
87Views
3Replies
Last modified by patman84 Tuesday
3871Views
20Replies
Last modified by a week ago
33Views
1Replies
48Views
1Replies
Last modified by patwin a week ago
1533Views
13Replies
Last modified by 2 weeks ago
65Views
1Replies

Individual Plan Pricing

Dropboxer reply Expert reply
Last modified by 2 weeks ago
65Views
2Replies
Last modified by 2 weeks ago
50Views
1Replies

change payment card

Dropboxer reply Expert reply
Last modified by 2 weeks ago
304Views
4Replies

Accidentally purchased a yearly subscription

Dropboxer reply Expert reply
Last modified by haojiejiang 2 weeks ago
119Views
3Replies
Last modified by CosminCons 2 weeks ago
108Views
5Replies
Last modified by Batal 2 weeks ago
134Views
4Replies
Last modified by Dubs 2 weeks ago
658Views
24Replies

unsubscribe

Dropboxer reply Expert reply
Last modified by 2 weeks ago
1069Views
10Replies
Last modified by 2 weeks ago
89Views
5Replies
105Views
4Replies

Cancelling

Expert reply
Last modified by Cottam0089 2 weeks ago
746Views
5Replies
Last modified by Cottam0089 2 weeks ago
250Views
9Replies
145Views
3Replies

Verify my password

Expert reply
Last modified by stuvo 3 weeks ago
98Views
2Replies
Last modified by bossvador 3 weeks ago
209Views
6Replies
Posts
Views
Replies

Canceling my Plus plan

Expert reply
Last modified by Sviatoslav 31m ago
25Views
2Replies
Last modified by okliebjosh yesterday
367Views
6Replies
Last modified by Yildizz yesterday
6Views
0Replies
12Views
0Replies

Refund

Dropboxer reply
Last modified by Friday
21Views
2Replies
33Views
4Replies
14Views
1Replies

Deleting licenses

Dropboxer reply Expert reply
Last modified by Energy Thursday
2367Views
28Replies
Last modified by Thursday
24Views
1Replies
20Views
1Replies
Last modified by dmandhoney Wednesday
3614Views
34Replies
Last modified by behzod Wednesday
22Views
1Replies

Add paper folder to dropbox

Dropboxer reply
Last modified by Wednesday
18Views
1Replies
361Views
9Replies

Class Action lawsuit

Dropboxer reply Expert reply
Last modified by petra23 Wednesday
410Views
13Replies
Last modified by Tuesday
23Views
1Replies

email

Dropboxer reply
Last modified by Tuesday
36Views
1Replies
Last modified by Tuesday
21Views
1Replies

turkish character problem

Dropboxer reply Expert reply
Last modified by Turker T. Tuesday
696Views
42Replies

Convert Account Problem

Dropboxer reply
Last modified by Monday
24Views
1Replies
Last modified by Monday
86Views
6Replies
Last modified by a week ago
40Views
1Replies
Last modified by 2 weeks ago
183Views
14Replies
33Views
1Replies

How tochange region?

Expert reply
Last modified by 2 weeks ago
55Views
5Replies
Last modified by Jigs G. 2 weeks ago
12544Views
52Replies

I lost my account

Expert reply
Last modified by 2 weeks ago
52Views
1Replies
Last modified by 2 weeks ago
49Views
1Replies

Add second email address to account

Dropboxer reply Expert reply
Last modified by 2 weeks ago
93Views
2Replies

Refund please

Dropboxer reply Expert reply
Last modified by 2 weeks ago
53Views
2Replies

Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.