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Manage account

Customize Dropbox, and make sure you’ve always got access.

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Last modified by 4 hours ago
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Last modified by 5 hours ago
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Last modified by swedev yesterday
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11375Views
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Last modified by yesterday
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Billing

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I lost my account

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18Views
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Last modified by Saturday
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Cancelling

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wrongfully charged

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Access

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Last modified by Thursday
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Re: Two Accounts

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Last modified by Thursday
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Two Accounts

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Last modified by dhtax Thursday
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Last modified by Anastasios Thursday
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Reactivate Deactivated Account

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Last modified by Heemakoojy Wednesday
17311Views
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Last modified by Tom V Wednesday
65Views
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Determining file size using the Web Interface

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Last modified by Wednesday
375Views
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3666Views
40Replies

decommissioned email

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Last modified by a week ago
70Views
4Replies

Upgrade

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Last modified by jaybeans a week ago
82Views
2Replies

PC Shortcut

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Last modified by a week ago
61Views
3Replies
Last modified by a week ago
41Views
1Replies
36Views
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Account email - no access & forgotten password

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Last modified by a week ago
94Views
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Posts
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Last modified by 4 hours ago
29Views
5Replies
Last modified by 9 hours ago
40Views
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Last modified by swedev yesterday
297Views
10Replies
48Views
3Replies
Last modified by Thursday
42Views
1Replies
Last modified by Thursday
73Views
5Replies

Two Accounts

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Last modified by dhtax Thursday
1152Views
3Replies
Last modified by Anastasios Thursday
75Views
3Replies
Last modified by Tom V Wednesday
65Views
4Replies
3666Views
40Replies

decommissioned email

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Last modified by a week ago
70Views
4Replies

Upgrade

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Last modified by jaybeans a week ago
82Views
2Replies

Refund

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Last modified by SLINK a week ago
1309Views
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Last modified by ApexAdmin 2 weeks ago
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Last modified by DVGGO 2 weeks ago
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Last modified by JeannieK 2 weeks ago
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Edit pdf

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Last modified by 2 weeks ago
66Views
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Selective Synch

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Last modified by Pam2828 2 weeks ago
130Views
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Last modified by rtdtnx 2 weeks ago
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Last modified by Brian G.43 2 weeks ago
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Last modified by 2 weeks ago
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Last modified by Whitt 2 weeks ago
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Last modified by AmyB1 2 weeks ago
92Views
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Automatic Renewal

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Last modified by 2 weeks ago
131Views
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Gifting Dropbox no longer works?

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Last modified by wt7223 2 weeks ago
1312Views
28Replies
Last modified by Speedball 3 weeks ago
74Views
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Why no refund for service no longer provided?

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Last modified by 3 weeks ago
169Views
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Closed Account

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Last modified by 3 weeks ago
1651Views
8Replies
Last modified by 3 weeks ago
377Views
8Replies
Last modified by 3 weeks ago
1109Views
67Replies
Posts
Views
Replies
Last modified by 5 hours ago
9Views
1Replies
11375Views
60Replies
Last modified by yesterday
32Views
3Replies

Billing

Dropboxer reply
Last modified by yesterday
48Views
3Replies

I lost my account

Dropboxer reply
Last modified by TreBock yesterday
73Views
6Replies
18Views
1Replies
Last modified by Saturday
24Views
1Replies

Cancelling

Expert reply
Last modified by Friday
91Views
2Replies

wrongfully charged

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Last modified by Friday
34Views
2Replies

Access

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Last modified by Friday
100Views
5Replies
42Views
3Replies

Re: Two Accounts

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Last modified by Thursday
61Views
2Replies

Reactivate Deactivated Account

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Last modified by Heemakoojy Wednesday
17311Views
29Replies

Determining file size using the Web Interface

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Last modified by Wednesday
375Views
4Replies

PC Shortcut

Expert reply
Last modified by a week ago
61Views
3Replies
Last modified by a week ago
41Views
1Replies
36Views
2Replies

Account email - no access & forgotten password

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Last modified by a week ago
94Views
5Replies

Refund support

Expert reply
Last modified by a week ago
31Views
1Replies

Business Account Cancel and Refund

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Last modified by 2 weeks ago
109Views
5Replies

Re: Unauthorized account upgrade

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Last modified by 2 weeks ago
46Views
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Last modified by Robb_S 2 weeks ago
81Views
2Replies

Confirm that no more charges will occur

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Last modified by 2 weeks ago
54Views
2Replies
52Views
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Manage accounts

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Last modified by 2 weeks ago
127Views
2Replies
Last modified by moondogg 2 weeks ago
83Views
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Last modified by 2 weeks ago
49Views
1Replies

Removing a license

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Last modified by 2 weeks ago
84Views
2Replies

Reactivate business account

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Last modified by 2 weeks ago
69Views
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46Views
1Replies

Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.