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Known issues - updated July 19th see more

Manage account

Customize Dropbox, and make sure you’ve always got access.

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Card

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Where is my monthly invoice?

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Being Charged for an Account I Cancelled

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Forget my email

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Product integration terms

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How can I cancel my account?

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Australian Consumer Law -Refund

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Can't access my account, used a temporary email a year ago

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Business vs Personal

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how do i see message i have send with a file

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Last modified by Wednesday
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34Views
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Need to leave Business account but can't contact admin

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Cancel PLUS without deleting account

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How to cancel a Dropbox Plus subscription

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Last modified by jkbutcher721 Sunday
3856Views
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Email address is already taken

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Last modified by a week ago
46Views
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What is the dropbox system time?

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Last modified by a week ago
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29Views
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Last modified by a week ago
33Views
1Replies

Old Dropbox Accounts

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Last modified by a week ago
71Views
3Replies
Posts
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Card

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Last modified by ImpaledPromo 4 hours ago
14Views
2Replies
Last modified by yesterday
31Views
1Replies

Australian Consumer Law -Refund

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Last modified by HawkMan87 Wednesday
973Views
13Replies

how do i see message i have send with a file

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Last modified by Wednesday
288Views
9Replies
Last modified by Wednesday
21Views
1Replies
34Views
5Replies
Last modified by Tuesday
93Views
2Replies

Cancel PLUS without deleting account

Community Expert Reply
Last modified by Sunday
42Views
1Replies

How to cancel a Dropbox Plus subscription

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Last modified by jkbutcher721 Sunday
3856Views
23Replies

Email address is already taken

Community Expert Reply
Last modified by a week ago
59Views
1Replies
Last modified by a week ago
46Views
1Replies

Refund refused - account deleted.

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Last modified by RSL_Team a week ago
101Views
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Cannot establish a secure connection

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Last modified by jamesbnh 2 weeks ago
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Last modified by ph33 2 weeks ago
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Last modified by 2 weeks ago
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122Views
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Changing Work Account to Personal

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Moving to Australia

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Last modified by 3 weeks ago
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65Views
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Last modified by Elixir 3 weeks ago
68Views
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Can I join the iOS beta version of the Dropbox mobile app?

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Last modified by hyeonjoong 3 weeks ago
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Increase in monthly fee for paid plan?

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Last modified by 3 weeks ago
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Accidentally purchased a yearly subscription

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Last modified by 4 weeks ago
1007Views
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Last modified by 4 weeks ago
216Views
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Business account - cancel and refund

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Last modified by 4 weeks ago
169Views
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Why are my latest posts to the forum being rejected?

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Last modified by 4 weeks ago
583Views
7Replies

Combining 2 accounts

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Last modified by 4 weeks ago
1264Views
8Replies
Posts
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Last modified by 32m ago
45Views
3Replies

Where is my monthly invoice?

Dropbox Staff Reply
Last modified by 4 hours ago
12Views
1Replies

Being Charged for an Account I Cancelled

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Last modified by 6 hours ago
34Views
3Replies

Forget my email

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Last modified by 6 hours ago
14Views
1Replies
Last modified by 6 hours ago
18Views
3Replies

Product integration terms

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Last modified by 11 hours ago
39Views
5Replies

How can I cancel my account?

Dropbox Staff Reply
Last modified by yesterday
25Views
1Replies
Last modified by yesterday
16Views
1Replies
Last modified by yesterday
30Views
1Replies

Can't access my account, used a temporary email a year ago

Dropbox Staff Reply Community Expert Reply
Last modified by Wednesday
49Views
4Replies

Business vs Personal

Dropbox Staff Reply
Last modified by Wednesday
20Views
1Replies

Need to leave Business account but can't contact admin

Dropbox Staff Reply Community Expert Reply
Last modified by Wednesday
91Views
4Replies
Last modified by Tuesday
30Views
1Replies
Last modified by Tuesday
24Views
1Replies
Last modified by Monday
25Views
1Replies

What is the dropbox system time?

Dropbox Staff Reply
Last modified by a week ago
42Views
3Replies
29Views
1Replies
Last modified by a week ago
33Views
1Replies

Old Dropbox Accounts

Community Expert Reply
Last modified by a week ago
71Views
3Replies
Last modified by a week ago
42Views
1Replies
159Views
3Replies
61Views
1Replies
Last modified by a week ago
39Views
1Replies

Third licence not deletable

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Last modified by a week ago
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1Replies
57Views
3Replies
2787Views
13Replies

do i need business account ?

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Last modified by 2 weeks ago
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Last modified by 2 weeks ago
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Last modified by 2 weeks ago
2241Views
7Replies
80Views
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Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.

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