cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues - updated Aug 14th see more

Manage account

Customize Dropbox, and make sure you’ve always got access.

Ask a question
Posts
Views
Replies
Last modified by Eduffy5 2 hours ago
5Views
0Replies
9Views
0Replies
7Views
0Replies
Last modified by michelleg 4 hours ago
4Views
0Replies

Move directory on PC

Dropbox Staff Reply Community Expert Reply
Last modified by 9 hours ago
28Views
3Replies
Last modified by Greg528 13 hours ago
833Views
10Replies

Dropbox is a little too kludgy.

Dropbox Staff Reply Community Expert Reply
Last modified by 13 hours ago
44Views
7Replies
Last modified by klxdrt 15 hours ago
66Views
5Replies
Last modified by yesterday
14Views
1Replies
Last modified by anewphotos yesterday
496Views
10Replies
Last modified by yesterday
74Views
3Replies

Need help with a refund

Community Expert Reply
Last modified by yesterday
58Views
3Replies
Last modified by yesterday
61Views
4Replies

Can you help me cancel my account?

Dropbox Staff Reply Community Expert Reply
Last modified by yesterday
26Views
2Replies
Last modified by yesterday
39Views
2Replies
Last modified by yesterday
21Views
3Replies
Last modified by Sunday
30Views
1Replies
Last modified by Sunday
27Views
1Replies
Last modified by Elixir Saturday
38Views
1Replies
Last modified by Saturday
25Views
1Replies
Last modified by Friday
27Views
1Replies
Last modified by Friday
46Views
3Replies
Last modified by Friday
23Views
1Replies

Unsollicited one-time Dropbox security code

Dropbox Staff Reply Community Expert Reply
Last modified by Friday
390Views
7Replies

Payment and Billing Help

Dropbox Staff Reply Community Expert Reply
Last modified by Friday
44Views
2Replies

Strange dropbox admin message and link

Dropbox Staff Reply Community Expert Reply
Last modified by karivalo Friday
100Views
7Replies

How can I cancel my paid plan?

Dropbox Staff Reply Community Expert Reply
Last modified by Thursday
43Views
2Replies

Can I confirm a refund?

Dropbox Staff Reply
Last modified by Thursday
44Views
1Replies
Last modified by jaresing Thursday
1048Views
6Replies

Forgot to cancel trial and was charged $450.

Dropbox Staff Reply Community Expert Reply
Last modified by Thursday
391Views
4Replies
Posts
Views
Replies
Last modified by Greg528 13 hours ago
833Views
10Replies
Last modified by klxdrt 15 hours ago
66Views
5Replies
Last modified by anewphotos yesterday
496Views
10Replies
Last modified by yesterday
61Views
4Replies
Last modified by Sunday
30Views
1Replies

Unsollicited one-time Dropbox security code

Dropbox Staff Reply Community Expert Reply
Last modified by Friday
390Views
7Replies

Strange dropbox admin message and link

Dropbox Staff Reply Community Expert Reply
Last modified by karivalo Friday
100Views
7Replies
Last modified by jaresing Thursday
1048Views
6Replies

Forgot to cancel trial and was charged $450.

Dropbox Staff Reply Community Expert Reply
Last modified by Thursday
391Views
4Replies

Two factor problem = account lost. user since 2009.

Dropbox Staff Reply Community Expert Reply
Last modified by jdcchora Thursday
239Views
31Replies
Last modified by Wednesday
102Views
7Replies

Add second email address to account

Dropbox Staff Reply Community Expert Reply
Last modified by Wednesday
2404Views
3Replies
Last modified by Wednesday
274Views
9Replies
Last modified by a week ago
535Views
12Replies
Last modified by a week ago
118Views
6Replies

How do I unsubscribe and delete my Dropbox account?

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
1006Views
4Replies

Want to downgrade from Dropbox Business

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
236Views
4Replies

Need to change my email address

Community Expert Reply
Last modified by a week ago
1222Views
4Replies
60Views
1Replies
Last modified by 2 weeks ago
1185Views
27Replies

What quota does Dropbox Plus have?

Community Expert Reply
Last modified by quintain 2 weeks ago
92Views
2Replies

My "screenshots" folder suddenly disappeared, why?

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
83Views
5Replies

cancel my Dropbox Business trial

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
89Views
2Replies
134Views
2Replies

Switch to Advanced Plan

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
78Views
2Replies

Changing email address associated with DB account

Dropbox Staff Reply Community Expert Reply
Last modified by Dendad 2 weeks ago
2260Views
6Replies

How can I see file sizes on my account?

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
2019Views
10Replies
Last modified by John P.38 2 weeks ago
57Views
3Replies

Dropbox Business number of users

Dropbox Staff Reply
Last modified by 2 weeks ago
84Views
3Replies

Password protect or similar

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
89Views
4Replies
Posts
Views
Replies
Last modified by Eduffy5 2 hours ago
5Views
0Replies
9Views
0Replies
7Views
0Replies
Last modified by michelleg 4 hours ago
4Views
0Replies

Move directory on PC

Dropbox Staff Reply Community Expert Reply
Last modified by 9 hours ago
28Views
3Replies

Dropbox is a little too kludgy.

Dropbox Staff Reply Community Expert Reply
Last modified by 13 hours ago
44Views
7Replies
Last modified by yesterday
14Views
1Replies
Last modified by yesterday
74Views
3Replies

Need help with a refund

Community Expert Reply
Last modified by yesterday
58Views
3Replies

Can you help me cancel my account?

Dropbox Staff Reply Community Expert Reply
Last modified by yesterday
26Views
2Replies
Last modified by yesterday
39Views
2Replies
Last modified by yesterday
21Views
3Replies
Last modified by Sunday
27Views
1Replies
Last modified by Elixir Saturday
38Views
1Replies
Last modified by Saturday
25Views
1Replies
Last modified by Friday
27Views
1Replies
Last modified by Friday
46Views
3Replies
Last modified by Friday
23Views
1Replies

Payment and Billing Help

Dropbox Staff Reply Community Expert Reply
Last modified by Friday
44Views
2Replies

How can I cancel my paid plan?

Dropbox Staff Reply Community Expert Reply
Last modified by Thursday
43Views
2Replies

Can I confirm a refund?

Dropbox Staff Reply
Last modified by Thursday
44Views
1Replies
52Views
2Replies

Cancel employee subscription

Community Expert Reply
Last modified by cwil1 Thursday
34Views
2Replies

Is there somewhere I can get my deleted files back?

Dropbox Staff Reply Community Expert Reply
Last modified by Thursday
38Views
2Replies
Last modified by Thursday
30Views
1Replies
Last modified by Wednesday
1468Views
6Replies

iOS 11 Files App iPad

Community Expert Reply
Last modified by Wednesday
50Views
4Replies
Last modified by Wednesday
40Views
1Replies
Last modified by Wednesday
24Views
1Replies
Last modified by pzg Wednesday
361Views
6Replies

Problem accessing your account

  1. Reset your password.
    1. If you don't receive the reset email, check the spam folder of your inbox. If it isn’t there, add no-reply@dropbox.com to your address book and then resend the password reset email.

  2. Verify your account email address.
    1. If you’re seeing the “account doesn’t exist” error, you may be using the wrong email address to access your Dropbox account.

  3. Lost access to email.
    1. If you've lost access to the email address on your Dropbox but still remember your password, sign in to your Dropbox account and then change the email address.

Find a charge

If you forgot which Dropbox account or email address is associated with a charge on your credit card:

  1. Use the credit card lookup tool.
  2. If you can't find the charge, contact us.

Cancel a Dropbox account

Dropbox Pro

  1. Sign in to dropbox.com with the account you want to cancel.
  2. Visit the downgrade page.
  3. Select Downgrade
Cancel subscription

Dropbox Business

Team admins: Self-serve canceling is only available within 30 days of initial purchase or 60 days before renewal. If this is true for your account:

  1. Sign in to dropbox.com with your admin credentials.
  2. Visit the account page.
  3. Click Cancel Dropbox Business
If your account is not within 30 days of initial purchase or 60 days before renewal, contact Dropbox support. Contact info can be found in the Admin Console.

Refund for an account

Dropbox Pro

If you live in a region where we're legally required to issue a refund on early cancellation, you may be eligible for a refund.

Dropbox Business

Dropbox Business subscriptions are non-refundable except where required by law.

Set up two-step verification

  1. Sign in to dropbox.com.
  2. Open the account tab.
  3. Under Two-step verification, click Enable.
  4. Enable two-step verification.
  5. Click Get started.

Notes:

  • You can receive your security code by text message or use a mobile app.
  • Once two-step verification is enabled, consider adding a backup phone number that can receive text messages. If you ever lose your primary phone, you can get security codes on your backup phone instead.

Manage account

Customize Dropbox, and make sure you’ve always got access.

Top Contributors
Rich 4350
Mark 3636
Jane 1184
Sanchez 974
Greg K. 885