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email address change

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I recently upgraded and paid for the upgrade on my phone app to dowload all my phone pics to my dropbox.  The download stopped part way through and asked for an upgrade for more storage?  I noticed that my account operates on an old work email and thought that might be the problem.  But to "contact support" is something of a joke after 15 minutes of wandering around the site trying to get to where I am now.  Please advise...

1 Reply

Re: email address change

Dropboxer
Sorry to hear that, @patfjm
 
If you subscribed to one of our paid plans through your mobile device, you can check that by navigating to your Account tab (iOS) or Settings (Android) on your mobile app. From there, you can also see how much space you have available. 
 
Furthermore, if you’re experiencing some issues with your upgrade via the mobile app and you have an iPhone/iPad, or Android, then you purchased it through the Apple App Store or Google Play, respectively. For this reason, please contact the relevant support service for more info.
 
If you’re still having trouble with this though, don’t hesitate to get back to me and I’d be more than happy to help. slightly smiling face

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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email address change
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