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Can I restore a folder I accidentally deleted some months ago?

Level 2

I deleted a map, I found that out today when I was looking in my pictures again. The thing is that I deleted maps a few moths ago and that I deleted that one map with the other ones while it wasn't the intention. Since it is a few months ago, the map is not anymore in the list of deleted files. Is the any way that I could get the map back on an other way?

4 Replies

Re: Deleted map

Super User II

@danae1 wrote:
Since it is a few months ago, the map is not anymore in the list of deleted files. Is the any way that I could get the map back on an other way?

Most likely, no. Basic and Plus accounts include 30 days of file recovery. Professional and Business accounts include 120 days (upgrading after the fact doesn't increase the time to recover an already-deleted file).

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Re: Deleted map

Level 2
So even the people who work for Dropbox can't do something about it?
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Re: Deleted map

Dropboxer

Hey Danae - sorry to hear about your deleted files.

I’m very sorry to be the bad news bearer here, but we can only restore files for 30 days after they're deleted from your account (supposing you're on the Basic or Plus plan while this extends to 120 days for our Professional and Business plans).

Please note that the Extended Version History is not retroactive - the history of the revisions starts from the date of eligibility. Any files that were deleted more than 30 days ago will not be made recoverable with the purchase of our Professional or Business plans.

That said, if those files were indeed deleted more than 30 days ago, we're unable to recover them.

I hope this clarifies matters and let me know if you have any more questions.

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Deleted map

Level 2
Ohww, that's too bad. Well, thx anyways for the fast response!
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Can I restore a folder I accidentally deleted some months ago?
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