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Can I restore shared files & folders that appear to have been removed from my account?

Level 2

My ex wife and I have separate Dropbox accounts. I shared many files and folders in the past with her that seem to be gone now. She moved them.

Am I able to restore these files?

1 Reply

Re: Shared Folders

Dropboxer
Hey there (@ReconScout25), there are a few things coming into play however rest assured that I’m here to guide you with the restoration on my end as much as I can; thanks for checking in with us! 
 
For starters, let me quickly clarify that if you were the shared folder owner & your ex-wife merely moved it, this shouldn’t affect your access & permissions however if she’s moved the files outside the share (eg. on her desktop), this is perceived by Dropbox as a deletion. To determine what happened, please have a look at these pointers below: 
 
Spoiler
  • Have you tried looking up some example file/ folder names on the Search box  🔍 on the top-right hand corner of your Account incidentally? (Note: I’m merely asking, as your files may still be stored elsewhere on your Account, so you should be able to access them normally.)
  • In case your files were located inside a shared folder, maybe you’ve left the Share dividers, which you can add back on your Sharing tab. 
  • It would be worth mentioning that you could search on your Deleted Files page for recent deletions. Would you mind having a look there whenever you get a chance? What do you see there? Did you recently notice the deletion on your end perchance? 
Please do let me know of your findings & I’ll make sure to check back with you with the best next steps asap. Thanks again!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Can I restore shared files & folders that appear to have been removed from my account?
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