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Can`t find the deleted folder

Level 2

Hi guys,

A week ago I accidentally deleted a shared folder with gigabytes of data from my DB plus on my laptop and now I can`t find the deleted folder anywhere in the deleted files section, also this event is not visible in DB events. It is also deleted for other users. Some files can be found separately but it`s a mess and I really need the whole folder (or the whole DB) restored or rolled back as it has been on February 9.

Please advise, I have tried everything and spent the whole day searching for these valuable files with no success.

Thank you!

Tilen

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7 Replies

Re: Can`t find the deleted folder

Dropboxer

Hey there Tilen - how are you today?

Sorry to hear about this - can you please check if this folder is showing under your sharing tab for you to add back? 

If not, I'll need to reach out via email to your Dropbox associated address so we can have a further look into this with all of my tools available.

In any case, please let me know what you find and we'll take it from there @Sinergija !

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can`t find the deleted folder

Level 2

Hi Walter, 

been better slightly smiling face

Yes, these are some of the folders that were inside the main folder which is not listed here. But seems we are getting somewhere with this, hopefully slightly smiling face

Where do I leave my email for you to contact me?

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Re: Can`t find the deleted folder

Dropboxer

No need @Sinergija  - I just found your existing ticket on our system and passed your comments there so we can have all the relevant information under one place. 

Rest assured that our team will do their best to assist you - hopefully that'll cheer you up a tad Tilen!

If there's anything else I can help with from my end, in the meantime, do let me know please. 

Cheers!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can`t find the deleted folder

Level 2

Thank you so much, Walter, for now slightly smiling face

 

Cheers!

 

Tilen

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Re: Can`t find the deleted folder

Dropboxer

Let me know of any updates Tilen!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Can`t find the deleted folder

Level 2

Hi Walter,

 

one more thing.. I`m going through all DB files and folders stored on my laptop and there are also multiple other files missing which I can`t find in events nor the deleted files section nor in shared folders section, presume I deleted them by myself.. is it possible to roll back the entire DB to February 9 so all issues will get fixed at once?

 

Cheers!

 

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Re: Can`t find the deleted folder

Dropboxer

I've passed it on to the agent handling your case Tilen - thanks for the update!

In the meantime, you could also try to locate and restore the missing files using the steps described in the following Help Center article:

https://www.dropbox.com/help/security/recover-deleted-files-folders

If you still can't find or open a lost file, you may be able to recover it from your Dropbox cache in an emergency.

Dropbox keeps a hidden collection, or cache, of your files as backup storage. Files in the cache folder are stored there often after they are moved or deleted after syncing. If you can't find your file using all other practical methods, you can try to recover the file from Dropbox cache as a last resort. Just take into account that the Dropbox cache will keep your files for up to three days after they have been moved or deleted.

The Dropbox cache folder is hidden in your Dropbox application settings. To rescue a file from your Dropbox cache, follow the instructions below:

  1. Open a new Windows Explorer window by clicking on the Start menu and selecting My Computer.
  2. Copy and paste the following code into the location bar at the top of the window:

%HOMEPATH%\Dropbox.dropbox.cache

After that:

  1. Press Enter. This will take you directly to the Dropbox cache folder in your Application Data folder.
  2. Recover your lost file by dragging it out of the Dropbox cache folder.

If the file isn't in the Dropbox cache folder and doesn't show up as a deleted file on dropbox.com, then it might be lost and not recoverable. Please note that Dropbox will never move or delete a file on its own. In most cases, lost files are simply misplaced or mistakenly removed by other users with access to a computer's Dropbox.

In any case though, do keep me posted!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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