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Cannot restore deleted folder

Level 2

Need help with restoring a folder i deleted about 12 days ago. The foler doesnt appear in the deleted files list but if i search for the folder it does come up with the trash can next to it. i click to select it and go to click on restore but just above the restore button it says 'you dont have access to this folder' I click restore anyway and a green box pops up advising the folder has been restored. i waited 20mins and the folder is still missing. what am i doing wrong?

the folder contains word docs and a 3 page power point pres.

4 Replies

Re: Cannot restore deleted folder

Dropboxer
Dropboxer
Hi there, was this folder a shared folder?
 
Could you see if you can add it back onto your account from this page?
 
Let me know if this worked!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot restore deleted folder

Level 2

Hi Jay, 

 

No this wasn't a shared folder and when i click the link and search for the folder it still does the same thing.

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Re: Cannot restore deleted folder

Dropboxer
Dropboxer
Would it be okay if we reach out to your email address in order to investigate this further?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot restore deleted folder

Level 2

sure

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Cannot restore deleted folder
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