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Folder disappeared from mobile device after unsharing

Level 4

I have a folder that indicated it was "shared", but when I looked at the members, it said I was the only one with access.  Since I had no reason to share it, I unshared it using the iPhone mobile app.  After that, the folder disappeared completely from my mobile app. It still appears on my PC desktop via the web interface.  I'm not sure how to get it back onto my iPhone app.  Both iPhone app and Website are logged into same account.  Thanks in advance for any assistance.

3 Replies

Re: Folder disappeared from mobile device after unsharing

Dropboxer
 
Out of curiosity, are you able to locate it if you search for it through the mobile app? You can do so by tapping on the magnifying glass 🔍 that’s at the top of your screen and typing in the name of the folder. 
 
If you’re still having trouble with this, could you try reinstalling the app? Maybe that will do the trick. 
 
Let me know how it goes!



Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Folder disappeared from mobile device after unsharing

Level 4

Thanks so much Lusil.  As you suggested, when I searched for the folder, I was able to find it.  Then when I went back to my file list, it reappeared slightly smiling face  

I then closed and reopened the app.  Still there.  I then signed out and back in to the app.  Still there!!!

Thanks again.  Much appreciated.

Chuck

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Re: Folder disappeared from mobile device after unsharing

Dropboxer

I’m glad to hear that you were able to find the file consistently, Chuck. smiling face with open mouth and tightly-closed eyes

If you have any other questions in the future, don’t hesitate to give us a shout. In the meantime, have a wonderful day ahead!




Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Folder disappeared from mobile device after unsharing
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