cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Known issues updated. Learn more

default

no

Highlighted

Folders from the site not syncing to my desktop machine

Level 2

I am missing a whole Slough of Folders. One minute they were there, then they just disappeared! They are not in any deleted files, just gone. What could have possibly happened?

 

Is there someone that can help??? Of course these files include an entire year of work that require my attention today. :-( 

1 Reply

Re: Folders from the site not syncing to my desktop machine

Dropboxer

Hey there @shannonlevy - sorry to hear that.

Can you take a look at the Dropbox icon in your taskbar (Windows) or menu bar (Mac) and see if it is done syncing? When Dropbox is fully synced then you should see a tick followed by the words “Up to date” on the menu. If you do not see this then can you please let me know what the message being displayed reads?

If the files haven’t been fully downloaded yet, you can see the sync status by holding your mouse over the Dropbox icon while you can learn more about the sync icons in this Help Center article:  https://www.dropbox.com/help/desktop-web/sync-icons

To see if there are files in your Dropbox that may have problematic file names, try our lookup tool:  https://www.dropbox.com/bad_files_check

Finally, you can view a full list of the characters (letters, symbols, or numbers) that may be incompatible with the operating system on your computer in this Help Center article:

 https://www.dropbox.com/help/syncing-uploads/files-not-syncing

If those files were accidentally deleted somehow and you can't find them on your deleted files page, you can give your events page a shot as well.

If you're only noticing this on a specific web browser, try another one and/or clearing your cache to exclude browser specific issues.

Please let me know how this goes!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
Loading...
Missing files and folders

Have a question? Our Dropbox Community is here to help!

Post your question or search for an answer below.


Learn more about using the Community by reading our Community Guidelines.


Hi anonymous,

If you need more help you can log a ticket with our Support Team here (expected response time 24 hours), or contact us on Twitter or Facebook.

For more info on available support options, see this article.

If you found the answer to your question, please 'like' the post to say thanks to the user!

Folders from the site not syncing to my desktop machine
270 Views
1 Reply
0 Likes
Who's talking
Top contributors to this post