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How can I restore a deleted folder?

Level 5

I have no Restore button the Events page

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6 Replies

Re: How can I restore a deleted folder?

Dropboxer

Hey there Jackie - how are you today?

Have you tried an incognito window, clearing your browser's cache or even another browser to exclude browser specific issues? Can you restore from there? 

From what I understand you're trying to restore deleted files from a deletion event from your account's Events page and you're not seeing the 'Restore' button - correct me if I'm wrong please.

Just to have a better view of the matter at hand, what plan are you on exactly and how long ago have the deletions you're trying to restore taken place to begin with? I'm only asking because we keep a copy of all files for 30 days after they are deleted for our Basic and Plus plans while this extends to 120 days for our Dropbox for Business plans.  

Last but not least, you can always contact our support team with an event link and our restorations team will handle the rest for you.

Please keep me posted on your progress!

 

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: How can I restore a deleted folder?

Level 5

Thank you Walter  

i have tried Edge and Firefox but no luck so I haev contacted dropbox support with the Evenst page link.

jackie

 

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Re: How can I restore a deleted folder?

Super User II

Remember as well @JackieH that if you are a free user you can only restore for 30 days. So, if that folder was deleted over 30 days ago then the restore button wont appear as those files are no longer recoverable. 


 


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Re: How can I restore a deleted folder?

Dropboxer

Any updates on the matter @JackieH ? 

 


Walter
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https://dropbox.com/support


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Re: How can I restore a deleted folder?

Level 5

Thank you !  All sorted. 

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Re: How can I restore a deleted folder?

Dropboxer

Thanks for the update on this Jackie!

If it's not to much to ask, would you mind sharing how did you manage to resolve your concern in the end?

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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How can I restore a deleted folder?
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