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I can't see a file through my mobile app?

Level 3

I can n ot see a file on my phone or tablet. But I see the file in Dropbox on my laptop. I still have 10 % space in Dropbox. What can I do?

3 Replies

Re: Missing Folders & files

Dropboxer
Dropboxer
Hi there, can you see the files on the Dropbox site as well as the laptop?
 
If so, there’s a possibility that there are incompatible characters which would prevent the files appearing on the mobile app. 
 
Try  checking your account with this tool to see if it detects these files.
 
Let me know if this helps!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Missing Folders & files

Level 3

Hello,

Thank you for your reaction.

I don't see the file on the dropboxsite.

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Re: Missing Folders & files

Dropboxer
Dropboxer
If you’re not seeing the file on the site, then it means that the file never synced to the site to begin with from the computer.
 
Could you check the Dropbox desktop application is running on the laptop and showing up as synced in the menu bar or system tray near the clock?
 
Let me know what you find out!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please give it a Like below. 
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Missing files and folders

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I can't see a file through my mobile app?
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