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I can't see a folder on my iPad or on the website while I can on my computer. Why?

Level 2

I can see the folder through Finder on my computer, but can not see it with iPad or iPhone or in dropbox.com.....thoughts?

 

4 Replies

Re: one missing folder

Super User II

Sounds like it's not syncing. Is the Dropbox client running on your computer? If so, what does it say if you hover your cursor over the the Dropbox icon in your menu bar?

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Re: one missing folder

Dropboxer

Hey there Scott - sorry to hear about this.

Could you please tell me the exact status of the desktop app on your Mac computer to begin with? Is it "up to date" or still syncing changes? 

Note that if the files haven’t been fully downloaded yet, you can see the sync status by holding your mouse over the Dropbox icon. You can learn more about this in the following Help Center articles: 

1. https://help.dropbox.com/syncing-uploads/check-progress &

2. https://help.dropbox.com/desktop-web/sync-icons

To see if there are files in your Dropbox that may have problematic file names, try our lookup tool:  https://www.dropbox.com/bad_files_check

Finally, you can view a full list of the characters (letters, symbols, or numbers) that may be incompatible with the operating system on your computer in this Help Center article:

https://help.dropbox.com/syncing-uploads/files-not-syncing

Let me know what you find!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: one missing folder

Level 2

I did not have the app running for some reason...I just reloaded it.  its now on the top of my screen saying it is syncing...been stuck on the last 5 files for several minutes....

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Re: one missing folder

Dropboxer

Try changing your bandwidth settings to boost the syncing process as this is actually normal if the files are large Scott. 

Let us know how it goes!

 


Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Missing files and folders

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I can't see a folder on my iPad or on the website while I can on my computer. Why?
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