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I have an HCTVJRO-Decrypt file appearing? Why?

Level 2

Today, when I open my dropbox, we were unable to open the files in two of the folders.

We discovered that there is a file appearing - HCTVJRO-DECRYPT.
Can anyone assist?

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2 Replies

Re: HCTVJRO-DECRYPT - File appearing

Dropboxer
Hey there, @GeorgeLaw
 
Hmm. thinking face I’d recommend moving this discussion to email due to account-specific info that’s necessary to look into this matter for you. For this reason, I’ve contacted you directly to the email address that’s associated with your Forum profile.
 
Please check your inbox for my latest message. Cheers!



Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: HCTVJRO-DECRYPT - File appearing

Super User II

Your computer or one linked to your account has likely been infected with ransomware, a virus that encrypts your files and holds them for ransom.

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I have an HCTVJRO-Decrypt file appearing? Why?
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