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I have troubles finding my missing photos. Can you help?

aj9
Level 3

Ive used dropbox for years and now I only havw 20 photos from 2016 -___-. there not in deleted files or anything. but I had hundred of them before! WHERE'S MY PHOTOS!??

3 Replies

Re: wheres my photos

Dropboxer
Hey there (@aj9), sorry to hear that you haven’t been able to locate your missing photos; I understand that this isn’t ideal however rest assured that I’m here to help as much as I can!  
 
Initially can you ensure that you’re logged in the account your files were initially uploaded on? If so, can you recall when was the last time you logged in on that account approximately? Do you have more than one Dropbox accounts by any chance? Also, have you received an email in the past that your account will be closed due to inactivity?
 
If you have only one Dropbox account, then the following pointers may be helpful to you:
 
Spoiler
  • Have you tried looking up some example file/ folder names on the Search box  🔍 on the top-right hand corner of your Account incidentally? (Note: I’m merely asking, as your files may have been moved, so you should be able to access them normally.)
  • In case your files were located inside a shared folder, maybe you’ve left the Share dividers, which you can add back on your Sharing tab.  
  • Last but not least, can you by any chance recall whether you uploaded your files from the Dropbox website or you placed them in the Dropbox folder on your pc/Mac? If the latter, can you let me know if these files synced online as expected Arrows Counter Clock/ White check mark?  
Please do let me know of your findings & I’ll make sure to check back with you with the best next steps asap. Thanks in advance!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Questions asked in the community will likely receive an answer within 4 hours!)

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Re: wheres my photos

aj9
Level 3

I only have one account, these photos were also w/ my other photos in the past, and now the ony 20 photos are here and not the other from 2014 & 15'. Do you think it could be because they update of the app, and I also have only 1 file, and when I keep checking theres no photos added anywhere 

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Re: wheres my photos

Dropboxer
I appreciate the additional clarifications (@aj9)! Would you mind navigating on your account’s Deleted files page again & change the date range to match the criteria you’ve presented me here? 
 
Spoiler
Screenshot 2019-02-08 at 11.55.57 AM.png

Also, while any app updates shouldn’t have affected your file-structure in any way, can you recall when you saw these files in your account perhaps? 

Thanks again for taking the time to keep our discussion here up-to-date; I’m looking forward to hearing back from you! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


Heart Did this post help you? If so please give it a Like below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Reply
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I have troubles finding my missing photos. Can you help?
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