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I'm missing photos from an old account. Can I restore them somehow?

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I’ve signed into an old Dropbox account but the photos aren’t there. Have I lost them now or is there a way to retrieve these please?

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Re: I'm missing photos from an old account. Can I restore them somehow?

Dropboxer
Hey there (@ljfraggle), sorry to hear about your missing photos, I'll do my best to send you some tips that could be helpful to you & we’ll take it based on your findings.
 
As an initial point of reference, kindly bear in mind that there is a 30-day window (or 120 days on a Business plan) when it comes to restorations & (in most cases) you can restore missing content on your account from your Deleted Files page, where you can monitor any file additions/ deletions/ edits in shared folders. If you’d like more information about file restorations, please have a look at the article linked on the first page of this resource. Can you let me know what you can see there? 
 
From there, you could also try looking up some example file/ folder names on the Search box 🔍 on the top-right hand corner of your Account online. This will help you determine whether the files have been synced to your Dropbox account in the first place.
 
Once you get a chance to have a look at my pointers, please do let me know of your findings & I’ll do my best to check back with you on this discussion. Thanks for taking a bit of your time to keep me updated in a bit more detail on the matter! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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I'm missing photos from an old account. Can I restore them somehow?
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