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I restored some files but they just stay gray?

Level 2

Hi,

 

I try to restore some folders of music (i can see them when i search in the searh bar or when i click on "show deleted files") but when i click on restore, Dropbox says "files restored" but nothing seems to happen, the folders seems to stay in gray color, and i can't find restored files in my Dropbox folder nor on the website.

Besides, they have been sent only a week ago (as you can see on the screenshot)

 

Capture d’écran (134).png

 

I don't know what to do, if someone can help me it would be awesome.

 

Thanks ! 

4 Replies

Re: Restore but nothing happens

Super User II
Do you have enough quota to restore the files?

 


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Re: Restore but nothing happens

Level 2
Its seems that yes, i use only 1% of the 2GB
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Re: Restore but nothing happens

Super User II
I'd suggest trying a different browser and also one in incognito mode and if that doesnt work contact support: www.dropbox.com/support and ask for a roll back

Once youve done that you can track at http://dropbox.zendesk.com

 


PenguinPenguin - Penguin - Penguin - Penguin


Heart Did this post help you? If so please mark it for some Kudos below. 


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Re: Restore but nothing happens

Level 3

The "there is already an answer" is not a link. How do I find the answer?

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I restored some files but they just stay gray?
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