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Is there a way to restore deleted files/folders?

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Is there a way to undeleted deleted files?

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Re: Deleted Folders

Dropboxer
Hey there (@sullysul13), it’s possible indeed; there is a 30-day window (or 120 days on a Business & Professional plan) when it comes to restorations & (in most cases) you can restore missing content on your account from your Deleted Files page, where you can monitor any file additions/ deletions/ edits in shared folders. If you’d like more information about file restorations, please have a look at the article linked on the first page of this resource. 
 
Once you get a chance to have a look at my pointers, please do let me know of your findings & I’ll do my best to check back with you on this discussion. Thanks for taking a bit of your time to keep me updated in a bit more detail on the matter! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Re: Deleted Folders

Hi Jane,

I currently have a basic account but I would like to recover files deleted more than 30 days ago (but less than 120 days ago). If I was to open a business account now, could I recover them?

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Re: Deleted Folders

Dropboxer
Hey @emilyannd0yle, sorry to hear about your missing files. Kindly bear in mind that version history can’t be applied retroactively & Dropbox can only restore files for 30 days after they're deleted from your account if you're currently working on a Basic account. Unfortunately, based on your description those files were deleted more than 30 days ago, so these aren’t on our servers any longer. 
 
I understand that this may not be ideal to you at the moment, however I hope it helps clarify matters to a certain extent! 

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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Missing files and folders

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Is there a way to restore deleted files/folders?
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