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My device is not syncing my files across team account + files disappear when I move them

Level 2

I've been a member for a month of a "Dropbox Business Standard" account that is shared with my whole team. All the files I create and then put into this Dropbox show up on my device, but not anyone else's. The only time my team can access my these files is when I send a direct link. The weirder thing though is that when I move around files that existed in this team's Dropbox even before I was a member, they disappear from all the device's except mine. It's like every file I interact with only shows up on my device. Is there a way to fix this? 

3 Replies

Re: My device is not syncing my files across team account + files disappear when I move them

Dropboxer
Dropboxer
Hi Megan, could you check that the Dropbox desktop application is installed and running on your computer?
 
Additionally, are you saving the files in a team or shared folder? Can you see the files being added on the Dropbox site?
 
Any info you can provide would be great!

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: My device is not syncing my files across team account + files disappear when I move them

Level 2

We solved this!

There were two identical folders in our team Dropbox (one shared with the team and one only shared with me). I was placing all my files in the folder that was only shared with me and that's why no one could see the files and why it seemed like everything I moved was disappearing from all other devices.

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Re: My device is not syncing my files across team account + files disappear when I move them

Dropboxer
Dropboxer
Glad to hear that you found the solution to this issue! Have a great evening. slightly smiling face

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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My device is not syncing my files across team account + files disappear when I move them
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