Showing results for 
Search instead for 
Did you mean: 



1 Comment
Level 2

On renewal Quicken didn't reverted to a very old one.

Before renewal Dropbox rverted my subscription to my previous membership. I then successfully renewed, Dropbox acknowledged, and my laptop renewed as normal but my desktop renewed to a 2 year previous Quicken. I need help and would like to talk to a human.

Tags (1)
1 Reply

Re: On renewal Quicken didn't reverted to a very old one.

Hi John, do you mean that your account downgraded, and then you upgraded it again?
If so, this shouldn’t affect the files on your account, since no files would be deleted. If you have lost files or has them reverted to a previous version, could you check to see if you can restore the older versions from the deleted files page?
Aside from the forum, if you need further assistance, we provide phone support for team admins of Dropbox Business subscriptions on the Advanced or Enterprise plans. Depending on your subscription, you might have access to chat, and email support is available for all users. You can view all your support options from the following page when logged into your account.
Let me know if this helps!

Community Moderator @ Dropbox

Heart Did this post help you? If so please mark it for some Kudos below. 
White check mark Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Arrows Counter Clock Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Missing files and folders

Have a question? Our Dropbox Community is here to help you find an answer!
You won’t have to wait too long for a reply, but why not learn more about the Community while you’re here.

Not the right discussion for you? Find out what else our Community has to say about Missing files and folders.

Or, search our Help Center for even more.

Who's talking
Top contributors to this post