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Randomly deleted files and folders

1,877 Views
55 Comments
4 Kudos
Level 2

Re: Randomly deleted files and folders

A several weeks ago I got message saying a couple of thousand files were deleted. I took option to restore all. Thought no more about it till yesterday when looking at folders of photos and found random subfolders reported 'Folder is empty'. Too late to try to restore again. I've got them elsewhere so I think I can recover. I'm using Dropbox from windows 10, and IOS. Is it a syncing/file indexing issue? Power of Dropbox is use on several devices and increasing number of apps allowing updating. So I guess a nightmare to ensure integrity.
16/12/2017
Daz Level 2
Level 2

Re: Randomly deleted files and folders

I am having the same issues. For some reason files and folder are deleted and I see large number of files showing as being updated. The icon with the number that display the number of updates is over 800 files. Very strange.

Could it be that I have a virus?

 

Thank you.

Level 4

Re: Randomly deleted files and folders


Daz wrote:

I am having the same issues. For some reason files and folder are deleted and I see large number of files showing as being updated. The icon with the number that display the number of updates is over 800 files. Very strange.

Could it be that I have a virus?

 

Thank you.


Hi Daz, based on what tech support told me the issue (at least for my case) was the Dropbox mobile app where the synch between that and the online server caused the deletion. It's really strange that the mobile app worked just fine for 4 years through upgrades and phone changes, but anyway...I have deleted Dropbox from my mobile since my problem occurred. Tech support reinstalled all the deleted files in my Dropbox cloud and I am using dropbox only online or from my desktop now. 

Dropboxer

Re: Randomly deleted files and folders

 
Hey Daz
 
Welcome to the Dropbox Community, let me send over some tips below regarding your inquiry and we’ll take it from there! 
 
 SKBJ s reply could point you towards the right direction, though you may need to dig deeper, depending on the behavior you’ve noticed. 
 
Firstly, as Dropbox syncs any files added to it, a virus or malicious software would get updated to all computers linked to the account accordingly. If the virus or malicious software is in a shared folder, shared folder members and computers may also be affected. That being said, I’d strongly recommend removing it as soon as possible, as it’ll definitely create more issues in the long run. 
 
Secondly, it recently came to attention that connecting or pointing external locations (i.e. Symlinking them) to your Dropbox folder might cause unexpected behavior, so it may appear to you as if files are randomly deleted. That being said, I’d advise you to have a look intro this as well, just as a possible scenario. 
 
Regardless of the cause, if you need further clarifications or you’d like your account reverted back to a particular point in time, my advice would be to reach out directly to our team, who’ll guide you through the necessary steps and actions you’d need to take, so as to revert back to normal operations. 
 
If you decide to go per my advice above, you may keep in mind that I’m always here to pursue a resolution, so please let me know a ticket ID I could reference in your next reply. 
 
I’m looking forward to hearing back from you on this discussion! 

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Level 4

Re: Randomly deleted files and folders

DON'T WASTE YOUR TIME TRYING TO GET HELP FROM DROPBOX. 

 

I provided coherent descriptions to 3 or 4 different "I want to help you..." tech support people, each of whom I either never heard from again, or who responded in ways that indicated that they had paid no attention to what I had reported or asked.  The extent of their incompetence would have been comical if I hadn't been terrified I'd lost data and what remaining I had might not be safe (disconnect from Dropbox for fear the system is randomly screwing things up?) 

 

Literally, after weeks of attempts to get them to trace down why critical data had been inexplicably modified with no action by me (at 3-4 am my time, with all my devices powered down and disconnected from the web and me asleep...), NOT ONE COHERENT RESPONSE.

 

Then, after weeks of frustration, and no help from Dropbox, the folders/files that had been altered/moved by something/someone other than me (and my devices...), magically appeared to move themselves back to where they had been.  But, I, because of dropbox's incompetence, to this day I have no way of knowing if anything was lost (I have a huge subdirectory tree, with thousands of folders and tens of thousands of files...).  

 

CONCLUSION:  data is not secure on dropbox -- workable as a daily backup and web accessable storage mirror, but NOT SAFE FOR SAVING/ARCHIVING ANYTHING YOU CAN'T AFFORD TO LOSE.

 

I will be arranging an archivable backup separate from Drobox.  

Level 2

Re: Randomly deleted files and folders

I am having the same issues.  It all started after I did the update promising "SmartSyncing".  What a joke.  They 've never been able to get my files restored on my work computer for months.  I got a total runaround from different tech support personnel. 
Seriously, everyone needs to reconsider using this platform until Dropbox makes it work.  They are releasing sub-beta code at this point and not providing anywhere near adequate tech support when problems emerge.  You can lose data and not even know what you've lost, as this person says!