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Recover Permanently Deleted Files

I deleted some photos from a folder and I need to restore them. I can view them on the events page but have no option to restore them. Please help!

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Dropboxer

Re: Recover Permanently Deleted Files

Hey there @aarondeanshaw. First, awesome work for carrying out the first troubleshooting steps, much appreciated. Moving on to your concern though, as @Mark mentions, if they are permanently deleted, they can't be recovered. Due to account-specific info required for this though, I’d kindly recommend moving this discussion to email. I was able to locate your request from my end and I can see that a member of my team has replied to you via email. Please check your inbox for their latest message. Cheers! grinning face with smiling eyes




Lusil
Community Moderator @ Dropbox
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Super User II

Re: Recover Permanently Deleted Files

They are not recoverable I'm afraid.

Once permanently deleted they are, well, permanently deleted.

 


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Dropboxer

Re: Recover Permanently Deleted Files

Hey there @aarondeanshaw. First, awesome work for carrying out the first troubleshooting steps, much appreciated. Moving on to your concern though, as @Mark mentions, if they are permanently deleted, they can't be recovered. Due to account-specific info required for this though, I’d kindly recommend moving this discussion to email. I was able to locate your request from my end and I can see that a member of my team has replied to you via email. Please check your inbox for their latest message. Cheers! grinning face with smiling eyes




Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
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Level 2

Re: Recover Permanently Deleted Files


@Mark wrote:
They are not recoverable I'm afraid.

Once permanently deleted they are, well, permanently deleted.

@Mark wrote:
They are not recoverable I'm afraid.

Once permanently deleted they are, well, permanently deleted.

 

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Dropboxer

Re: Recover Permanently Deleted Files

Hey @htinzawlin, just to ensure, are you experiencing an issue with your files? thinking face
 
Let me know more info in that case so as to have a better understanding. Cheers!



Lusil
Community Moderator @ Dropbox
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Level 2

Re: Recover Permanently Deleted Files

I want to recover my deleted recordings 

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Dropboxer

Re: Recover Permanently Deleted Files

 
As a first step, please check out your deleted files tab and, if you’d like to see more info on how to restore them, check out this link. I’d also recommend having a look through your events page if you’d like to have a look at more details on what happened to content on your account. 
 
If you’re still encountering some trouble with this, could it be that you’re logged into another account? To see which email address is associated with the account in question, please navigate to the following:
If you’re still having trouble with this, please contact our Support team so as to further investigate on the matter, due to account-specific info needed on this. 
 
Hope this helped to some extent. Let me know if you have any other questions!upside-down face



Lusil
Community Moderator @ Dropbox
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