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Shared folder--video deleted by shared user

Level 2

Hello,

I had a video of my daughter that I shared with my sister on 10/9/18 she accidentally deleted the video--I can see from my event history that she deleted it but I cannot restore it? I checked her events and you cannot see that she deleted it? Is there any way to recover this video? It is my only copy! Please help!! Screenshot of event below:Screen Shot 2019-03-02 at 9.29.11 PM.pngLast item re:VID00029.mp4

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Re: Shared folder--video deleted by shared user

Super User II

Hi @ShannonL33 

The file will no longer be recoverable by Dropbox which is why you cannot restore it. 

Free users can restore for 30 days and then everybody else for 120 days. So, on the basis it was deleted on 9th Oct then 120 days after that would be the 6th Feb. Therefore after those dates its no longer restorable (depening upon which plan you had at time of deletion). 


 


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Shared folder--video deleted by shared user
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