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Time frame to restore dropbox account to previous event *Dropbox Pro Account*

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Level 3

Time frame to restore dropbox account to previous event *Dropbox Pro Account*

Sent in a support ticket today. My main computer was hit with ransomware last night and I need to roll back my account. I'm locked out of working today because of this. Anyway to expedite??

 

Support ticket 5351470

 

7 Replies
Super User II

Re: Time frame to restore dropbox account to previous event *Dropbox Pro Account*

Replies are usually 2 - 3 working days for Pro accounts. You can track online at http://dropbox.zendesk.com and no, I'm afraid there isnt a way of expediting.

 


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Level 3

Re: Time frame to restore dropbox account to previous event *Dropbox Pro Account*

That is some pretty bad response time...

 

I wish the online version gave me my own control over the events... >.<

 

Super User II

Re: Time frame to restore dropbox account to previous event *Dropbox Pro Account*

Its one of the reason Business users are recommended to have a Business account as it is quicker support (and via phone if needed).

Do you not have backups you can use instead? Especially for work related data.

 


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Super User II

Re: Time frame to restore dropbox account to previous event *Dropbox Pro Account*


dennisrathi wrote:

I wish the online version gave me my own control over the events... >.<



Level 3

Re: Time frame to restore dropbox account to previous event *Dropbox Pro Account*

I looked for the restore option but it's not there.
Super User II

Re: Time frame to restore dropbox account to previous event *Dropbox Pro Account*

If its not there you need to wait on Support I'm afraid.

Large restores and rollbacks do not appear on that page.

 


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Level 3

Re: Time frame to restore dropbox account to previous event *Dropbox Pro Account*

I have backups but there are some files that the dropbox ones were newer.

Still waiting >.<