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Known issues - updated June 21st see more

Missing files and folders

Find missing files, restore them, and never lose files again.

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Last modified by 3 hours ago
5654Views
8Replies

Restoring deleted files

Dropbox Staff Reply
Last modified by Wednesday
53Views
3Replies
Last modified by Wednesday
15Views
1Replies

Files invisible from Files page

Community Expert Reply
Last modified by pmcneile Wednesday
29Views
2Replies

Dropbox Account deleted

Dropbox Staff Reply
Last modified by Wednesday
41Views
1Replies

Where are my files.

Dropbox Staff Reply
Last modified by Tuesday
37Views
1Replies

My files got deleted after connecting with google

Dropbox Staff Reply Community Expert Reply
Last modified by Monday
198Views
7Replies

Missing Folder can not restore

Dropbox Staff Reply
Last modified by jimwrightavalon Monday
64Views
4Replies

16 Users, put items in DB, but not all users can see items

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
49Views
5Replies
Last modified by a week ago
59Views
5Replies

Entire folder is missing, and not able to restore it

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
133Views
12Replies

lost sound on one vido need to get sound back on vido

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
528Views
3Replies

Missing Files (Many !!)

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
74Views
5Replies

Folder I own is missing

Community Expert Reply
Last modified by PaulKMS a week ago
503Views
5Replies

Unknown login to my account

Dropbox Staff Reply
Last modified by 2 weeks ago
49Views
1Replies

Unable to access file requests

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
98Views
6Replies

So Dropbox is not a safe backup...

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
85Views
4Replies

All my files are missing

Dropbox Staff Reply
Last modified by 2 weeks ago
95Views
5Replies
Last modified by 2 weeks ago
48Views
1Replies
Last modified by 2 weeks ago
94Views
3Replies

No file history for a file that I just overwrote

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
860Views
12Replies

restore pictures in a folder

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
53Views
2Replies
Last modified by 2 weeks ago
221Views
7Replies
Last modified by 2 weeks ago
56Views
1Replies
121Views
4Replies

Uploaded files not showing

Community Expert Reply
Last modified by Ruibarreiro 2 weeks ago
673Views
5Replies

Permanently deleted file

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
85Views
2Replies
Last modified by 3 weeks ago
76Views
2Replies

Data loss due to drive not mounting upon reboot

Dropbox Staff Reply Community Expert Reply
Last modified by Stevemileman 3 weeks ago
352Views
9Replies

Recover deleted files 32 days ago

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
150Views
7Replies
Posts
Views
Replies

Restoring deleted files

Dropbox Staff Reply
Last modified by Wednesday
53Views
3Replies

Files invisible from Files page

Community Expert Reply
Last modified by pmcneile Wednesday
29Views
2Replies

Dropbox Account deleted

Dropbox Staff Reply
Last modified by Wednesday
41Views
1Replies

My files got deleted after connecting with google

Dropbox Staff Reply Community Expert Reply
Last modified by Monday
198Views
7Replies

Missing Folder can not restore

Dropbox Staff Reply
Last modified by jimwrightavalon Monday
64Views
4Replies

Entire folder is missing, and not able to restore it

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
133Views
12Replies

Folder I own is missing

Community Expert Reply
Last modified by PaulKMS a week ago
503Views
5Replies

Unable to access file requests

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
98Views
6Replies
Last modified by 2 weeks ago
94Views
3Replies

No file history for a file that I just overwrote

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
860Views
12Replies
Last modified by 2 weeks ago
221Views
7Replies

Data loss due to drive not mounting upon reboot

Dropbox Staff Reply Community Expert Reply
Last modified by Stevemileman 3 weeks ago
352Views
9Replies

Recover deleted files 32 days ago

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
150Views
7Replies
146Views
4Replies

Files uploaded in Dropbox folder not appearing online

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
131Views
6Replies
Last modified by 4 weeks ago
134Views
4Replies

Folders from the site not syncing to my desktop machine

Dropbox Staff Reply Community Expert Reply
Last modified by a month ago
175Views
5Replies
Last modified by EmilyBaker a month ago
217Views
3Replies
Last modified by a month ago
185Views
10Replies

Can't locate the account with my files on it

Dropbox Staff Reply Community Expert Reply
Last modified by a month ago
144Views
2Replies
Last modified by a month ago
109Views
1Replies

Desktop Dropbox Icon - Now Missing Files and Folders

Dropbox Staff Reply Community Expert Reply
Last modified by DDiva58 a month ago
252Views
11Replies
Last modified by a month ago
326Views
9Replies

files on comp not showing on phone app

Dropbox Staff Reply Community Expert Reply
Last modified by a month ago
151Views
3Replies
Last modified by a month ago
108Views
1Replies

Restoring previous versions

Community Expert Reply
Last modified by a month ago
1051Views
6Replies
Last modified by a month ago
198Views
4Replies
195Views
4Replies
Last modified by May
279Views
13Replies
Last modified by FDV May
230Views
4Replies
Posts
Views
Replies
Last modified by 3 hours ago
5654Views
8Replies
Last modified by Wednesday
15Views
1Replies

Where are my files.

Dropbox Staff Reply
Last modified by Tuesday
37Views
1Replies

16 Users, put items in DB, but not all users can see items

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
49Views
5Replies
Last modified by a week ago
59Views
5Replies

lost sound on one vido need to get sound back on vido

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
528Views
3Replies

Missing Files (Many !!)

Dropbox Staff Reply Community Expert Reply
Last modified by a week ago
74Views
5Replies

Unknown login to my account

Dropbox Staff Reply
Last modified by 2 weeks ago
49Views
1Replies

So Dropbox is not a safe backup...

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
85Views
4Replies

All my files are missing

Dropbox Staff Reply
Last modified by 2 weeks ago
95Views
5Replies
Last modified by 2 weeks ago
48Views
1Replies

restore pictures in a folder

Dropbox Staff Reply Community Expert Reply
Last modified by 2 weeks ago
53Views
2Replies
Last modified by 2 weeks ago
56Views
1Replies
121Views
4Replies

Uploaded files not showing

Community Expert Reply
Last modified by Ruibarreiro 2 weeks ago
673Views
5Replies

Permanently deleted file

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
85Views
2Replies
Last modified by 3 weeks ago
76Views
2Replies

I lost important file from my dropbox

Dropbox Staff Reply Community Expert Reply
Last modified by JOSE11 3 weeks ago
110Views
4Replies
Last modified by 3 weeks ago
81Views
1Replies

Problems retrieving what I have put in Dropbox

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
86Views
2Replies
Last modified by 3 weeks ago
72Views
5Replies

All my Upward Notes disapeared during sync

Dropbox Staff Reply Community Expert Reply
Last modified by 3 weeks ago
68Views
2Replies
Last modified by 3 weeks ago
133Views
8Replies

Can accounts be rolled back without an event log?

Dropbox Staff Reply Community Expert Reply
Last modified by 4 weeks ago
87Views
2Replies
Last modified by 4 weeks ago
62Views
1Replies

Missing Files and Folders

Dropbox Staff Reply
Last modified by a month ago
103Views
1Replies
Last modified by Nicholas M.4 a month ago
165Views
12Replies

Missing files in a shared folder

Community Expert Reply
Last modified by Nicholas M.4 a month ago
192Views
3Replies

Dropbox Comments Missing

Community Expert Reply
Last modified by March
187Views
1Replies

I have problem with Dropbox

Dropbox Staff Reply Community Expert Reply
Last modified by March
221Views
2Replies

Recover deleted files or folders

You can easily recover most files or folders deleted within the previous 30 days (or longer, if you use Dropbox Business or have extended version history).

  1. Sign in to dropbox.com.
  2. Click the trash can icon at the top of the page; deleted files and folders appear in grey.
  3. Click the empty space beside the name of the file or folder you’d like to restore.
  4. Click the Restore button that appears near the top of the page.
Searching in Paper

Recover an individual file from ransomware or cryptolocker

  1. Sign in to dropbox.com.
  2. Select the file you’d like to see a previous version of.
  3. Click (the ellipsis icon).
  4. Click Previous versions.
  5. Select one of the previous versions to preview it.
  6. To restore to this previous version, click the Restore button.

Missing files and folders

Find missing files, restore them, and never lose files again.

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