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how to find missing photos

Level 3

my account e mail address was deleted and i can not find my pictures     help

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Re: how to find missing photos

Level 2

I was wondering if I can retrieve my photos which ere in Dropbox.  I had to change my password because I had forgotten the previous one.  And think I have lost the phots I had on the former Dropbox.  Can you help me retrieve them.  They were called Kelly Lake photos fro Sept. 2015.  Thank you,

Connie

[email removed by moderator]

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Re: how to find missing photos

Dropboxer
Hey there peeps!
 
Can you clarify the situation a little more for me @barbaraz? For example, are you receiving an error message when trying to sign in to your account? If so please send along a screenshot of this (excluding any personal info such as your email address).
 
If you are seeing that your account was deleted or that no account exists under your email address, I would suggest to contact our Support team from that email address so that we can look into this with you. Please note though that if the account was deleted then we will be unable to assist in recovering it.
 
@paxrio2018, can you let me know if you are able to sign into your Dropbox account? If your'e not able to see your photos from your Files page then please check your Events page to see if they were moved or deleted.
 
Let me know if I’ve misunderstood anything here - Cheers!



Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: how to find missing photos

Level 3

no didnt work sorry

 

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Re: how to find missing photos

Super User II

@barbaraz you've not given any information thats been asked for :( 

Nobody can help without that I'm afraid


 


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