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.jpgs on desktop app but not on dropbox.com

Level 4

A year ago I loaded a pile of .jpgs into dropbox to share with someone. They have since disappeared off of dropbox.com but are still stuck in my app. How the heck do I get rid of them? I cannot get them to drag out of the app into the trash, they just drop an "icon_url_for_file.pgn" into the trash and leave the .jpg in the app list. They are not visible online, so I'm assuming they aren't there, which means I can't use the "..." to delete. I'm sick of looking at them, can someone help me?

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4 Replies

Re: .jpgs on desktop app but not on dropbox.com

Dropboxer
Hey @dropsquirrel, have you tried reinstalling the desktop app by any chance?
 
Spoiler
To do this, first make sure you save and quit ALL programs that access files in the Dropbox folder and then:
  1. Download the newest version of the desktop app
  2. Stop Dropbox (if needed):
  • Click the Dropbox icon in the menu bar at the top of your screen.
  • Select the gear icon in the Notifications panel and select Quit Dropbox.
  1. Delete the desktop app from the Applications folder. You may need to provide your computer password in order to perform this action.
  2. Reinstall the desktop app.
  • Open the Dropbox .dmg file and double click the Dropbox icon.
  • Dropbox should appear in your menu bar. 
Let me know how it goes!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: .jpgs on desktop app but not on dropbox.com

Level 4

Actually, I hadn't thought of that. I will try that tomorrow and let you know! Thanks!

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Re: .jpgs on desktop app but not on dropbox.com

Level 4

Hi Lusil,

Bummer. I quit dropbox, moved it to trash, re-installed from online, opened it up... and there they were. What am I doing wrong?

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Re: .jpgs on desktop app but not on dropbox.com

Dropboxer
Hey again, @dropsquirrel!
 
Hmm. thinking face I’d suggest moving this to email so as to have a more in-depth look on the matter. For this reason, I’ve sent an email directly to the email address associated with your Forum profile. 
 
Please check your inbox for my latest message. Thanks!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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.jpgs on desktop app but not on dropbox.com
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