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lost photos from a photoshoot

Level 2

How can i recover photos from my drop box?

They are not in the deleted folder. 

Thankyou

1 Reply

Re: lost photos from a photoshoot

Dropboxer
Hey there (@Alfie2018), as an initial point of reference, can you ensure that you’re logged in on the account your files were initially uploaded on? If so, can you recall when was the last time you signed in on that account approximately? Do you have more than one Dropbox accounts by any chance? Also, have you received an email in the past that your account will be closed due to inactivity?
 
If you have only one Dropbox account, then the following pointers may be helpful to you: 
 
Spoiler
  • Have you tried looking up some example file/ folder names on the Search box 🔍on the top-right hand corner of your Account incidentally? 
  • In case your file was located inside a shared folder, maybe you’ve left the Share dividers, which you can add back on your Sharing tab. 
  • It would be worth mentioning that you could also look on your Events page for recent deletions. Would you mind having a look there whenever you get a chance? 
Please do let me know of your findings & I’ll make sure to check back with you with the best next steps asap. Thanks in advance!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support


 


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lost photos from a photoshoot
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